Senior Medical Administrative Assistant (Part Time): Canberra

MSI Australia

Canberra ACT

Medical Administration (Healthcare and Medical)

Part time

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About us: Our Vision: Your body, Your choice, Your future

We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.

We work to give people reproductive choices.

MSI Australia operates a network of 10 clinics, a national telemedicine service providing comprehensive termination of pregnancy, vasectomy services from 25 locations and national family planning support.

Position title:  Senior Medical Administrative Assistant

Location: MSI Australia, Canberra Clinic

Reports to: Nurse Unit Manager

Hours per week: 0,63 FTE / 48 hours per fortnight

Required days: Tuesday - Thursday

Duration: Permanent, Part Time

The role:

The Medical Administrative Assistant role provides a professional, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming. You will be responsible for ensuring client comfort in the waiting area and being the first point of contact for clients seeking reassurance and information pertaining to progress through the client journey. The administration staff will assist the client to collect accurate demographic data and accounting details. You will have high regard for the integrity of medical records, quality data and client confidentiality. As the first face of contact for our clients, customer service skills are focal to the role.  You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies.

Your Responsibilities

Reception:

Excellent customer service and interpersonal skills

Work across both the St Kilda and Richmond Clinic

Provide a professional, supportive and safe environment for admission of clients to the hospital

Professional phone manner, management of inbound phone calls and efficient transfers of calls to correct team members

Ability to maintain client privacy and confidentiality of a high standard at all times

Ability to confidently manage client enquiries and complaints

Ability to identify client needs and escalate potential risks to the Clinic Manager

Data entry

Understanding the importance and ensuring data accuracy in all internal computer systems is maintained

Accurate data entry of client demographics and government benefits

Ability to summarise, edit and print discharge summaries and documents from internal computer systems

Edit and update individual client appointment status in an internal computer system, details and clinical notes ensuring in line with client procedure for accurate medical record 

Medical records

Ensure client details in internal computer systems are complete and print client labels for clinical staff

Aware of privacy principles, risks and client rights in healthcare

Prepare copies of medical records for clinical staff as requested and archive records as appropriate.

Be familiar with all policies and procedures relating to Health Information

Eligibility Check/Medicare/Private Health/Invoicing/Billing

Basic working knowledge of private health insurance, ability to submit eligibility checks via online portals and submit claims for payment

Ability to perform Medicare eligibility checks through internal computer systems

Ability to perform automatic and manual invoicing via internal computer systems

Understanding of public, private and guarantor funding procedures to accurately complete billing and financial documents

Hold working knowledge of EFTPOS machine functions including processing payments, MOTO functions and retrieving daily reconciliation receipts

Allocation of payment, ability to generate a receipt for clients as required

Processing end-of-day banking reconciliation

Submit Medicare batching via internal computer systems for payment, escalating error reports to Supervisor for rectification

Additional areas of work:

Order stationery and clinical consumables as required

Liaise with suppliers, clinical providers and contractors

Data entry into internal computer systems when medical records are archived

Ensure client confidentiality of the highest standard is maintained at all times

Awareness of client wait times and competency in escalating potential risks to client wait times to Clinic Manager

Attend training and complete mandatory competencies as required.

Escalation point between NUM and admin team

Required Skills and Qualifications:

A Pro-choice advocate

Strong computer data entry skills and ability to learn complex computer programs (hospital software exposure highly desirable)

Experience in a client-focused healthcare environment

Desirable to have involvement in maintaining medical records

Knowledge of private health insurance/healthcare billing

Excellent written and spoken communication skills

Written and spoken English language skills

Effective time management and prioritisation skills

Adaptability, Teamwork and Collaboration

Self-Regulation and Ability to Prioritise

5 + years experience in a similar role

Benefits of working at MSI Australia:We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits:

Generous salary packaging options up to $9,010 + $2,650 meals and entertainment,

Dynamic Learning Management Platform with 1000s of courses plus opportunity to access professional development / study leave allowance,

Family friendly and flexible working arrangements

Up to 12 weeks company paid parental leave

Employee Assistance Program

Discounted clinical services for you and your immediate family members.

Employment Requirement:

Provision of two professional referees,

Be prepared to undergo a National Police Check, prior to commencement,

Be prepared to undergo an International Vetting Check, prior to commencement,

Evidence of current COVID-19 vaccinations and declaration of full immunisation history,

Evidence of current working rights in Australia.

Organisational Goals, Missions, Values, Purpose, Behaviour Statements

In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values,

Our Goal The Prevention of Unwanted Births

Our Mission Children by Choice not Chance

Our Values Integrity, Agency, Safety, Quality, Courage

Our Purpose Your choice, made easier

Values and Behaviours

In this role, you will: Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.

Demonstrate commitment to organisational values and behaviours at all times.

MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:

Care and Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity.

Trust and Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance.

Partner and Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For further information regarding this position, contact: recruitment@msiaustralia.org.au