Customer Services Manager

The Australian Council on Healthcare Standards (ACHS)

Sydney, NSW

Management (Healthcare & Medical)

Contract/Temp, Full time

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The Australian Council on Healthcare Standards (ACHS) is seeking a dedicated and experienced person to join our dynamic customer services team.

As a customer services manager, you are the relationship manager for ACHS accreditation members within Australia with responsibility for contract management and supporting healthcare organizations with the implementation of their accreditation programs.

To be successful in this role, you will have knowledge of Australian healthcare accreditation standards, be customer-centric, have experience in contract management, have effective communication skills, and have excellent time management skills.

This is a full-time contract with the potential to become permanent. The role is based in Sydney, with a hybrid work-from-home and attendance-at-the-office arrangement. The role also requires some interstate travel.

Key Responsibilities:

Manage client relationships and accreditation service contracts

Provide tailored support and guidance to healthcare organisations

Contribute to the ongoing development and improvement of ACHS accreditation services

Collaborate across multidisciplinary teams to deliver high-quality outcomes

Selection Criteria:

Demonstrated experience in client relationship and contract management

Strong customer-focused approach to service delivery

Knowledge of healthcare accreditation standards, such as the NSQHS Standards

Practical experience in implementing accreditation programs within a healthcare setting

Prior management-level experience in a healthcare organization

Effective verbal and written communication skills

Ability to work independently and collaboratively

Strong time management and workload prioritization skills

Proficiency in Microsoft Office and database applications

Experience reviewing reports

Relevant tertiary qualifications in a health-related field

If you are interested in this role, please apply online with your resume and cover letter addressing the selection criteria.

Please note: Only applications with a covering letter that addresses the selection criteria will be considered.

Only applications including a cover letter addressing the essential criteria will be considered.

ACHS is committed to diversity and social inclusion. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged. Applications from people of culturally and linguistically diverse backgrounds and equity target groups, including women, people with disabilities, and people who identify as LGBTIQ, are welcomed.

Therese Cooke (Director, Customer Services)

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Enquiries should be directed to: tcooke@achs.org.au