Chief Operating Officer—Services

Rocky Bay Limited

Officer, West Gippsland & Latrobe Valley, VIC

Management (Healthcare & Medical)

Full time

Add expected salary to your profile for insights

Chief Operating Officer—Services

Executive Leadership Opportunity | Disability & Health Sector | Perth, WA

Be bold. Be visionary. Make a difference.

At Rocky Bay, we’re not just a service provider—we’re a leading voice in disability support that empowers thousands of Western Australians every year to live with greater choice, connection, and independence. As our Chief Operating Officer—Services, you won’t just oversee day-to-day operations—you’ll shape the future of community, health, and disability services.

This is your opportunity to lead large, multidisciplinary teams delivering allied health, therapy, support coordination, and community programs across homes, schools, hubs, and community settings—driving innovation, customer experience, and long-term sustainability.

About the Role

As a key member of our executive team, you will:

Lead strategy execution across clinical and community services, translating bold ideas into real-world outcomes

Embed a culture of performance, accountability, and collaboration

Drive service integration, growth, and new business models to diversify and future-proof our offering

Influence sector direction by representing Rocky Bay at national forums and driving internal innovation

Ensure financial sustainability, operating excellence, and a seamless customer journey in a high-transactional, distributed workforce model

What You’ll Bring

You’re not just a strong operator—you’re a transformational leader. We’re looking for someone who brings:

5+ years in senior executive leadership roles within high-transactional service environments such as health, disability, health insurance, aged care, or similar complex, customer-facing sectors

A proven ability to lead large-scale, mobile, multidisciplinary teams

Strategic insight combined with operational precision

Commercial and financial acumen—someone who understands both margin and mission

Change leadership credentials, especially within policy and funding landscapes like NDIS or aged care

A powerful communicator, negotiator, and relationship builder

A passion for impact, inclusion, and empowering others

Tertiary qualifications in business, health, human services, or a related field are required.

Why Join Rocky Bay?

A purpose-driven role where your leadership directly improves lives

Competitive executive package + generous salary packaging options

A collaborative, values-led culture

Flexibility and well-being initiatives that support you to lead with balance

Access to employee benefits, including discounted health coverage, utilities, and retail

The chance to lead in a sector undergoing transformation—and help steer it

Ready to Shape the Future?

Inclusion is our DNA.

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation, please reach out. We're here to help.

We welcome people from all walks of life and are building a culture where uniqueness is valued—whether race, gender, disability, age, religion, or LGBTQIA+ identity. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians of the lands on which we work, the Noongar and Yamatji peoples, and we pay our respects to Elders past, present, and emerging.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Click APPLY to submit your resume and cover letter, or contact us at recruitment@rockybay.org.au for a confidential discussion.