Receptionist and Customer Service Professional

Crusader Caravans

Epping, Melbourne, VIC

Receptionists (Administration and Office Support)

Full time

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About the Business:

Crusader Caravans is a thriving Australian-owned manufacturing business celebrated for its top-notch products and unwavering commitment to customer satisfaction. Our reputation has earned us a dedicated and ever-expanding customer base. Recently, we moved into a state-of-the-art facility in Epping, setting the stage for impressive growth and solidifying our position as an industry leader.

Role Overview:

We are seeking a highly skilled, experienced, and personable receptionist and customer service representative who will be the welcoming face of our company. This critical role involves managing initial customer interactions, creating a lasting positive impression, and handling complex customer queries, particularly concerning warranty queries and matters in the first instance.

You will effectively manage challenging conversations with grace, empathy, and efficiency, ensuring customers feel heard, respected, and supported.

Key Responsibilities:

Greet visitors warmly, ensuring a professional and positive first impression.

Handle phone calls and customer inquiries, managing and directing them appropriately.

Craft clear, professional emails and presentations as required.

Act as a line of response for warranty and customer service issues, demonstrating the ability to diffuse difficult situations.

Communicate with customers, ensuring they feel valued and heard.

Effectively triage and escalate complex queries to the appropriate personnel within Crusader

Provide administrative support to the managing director.

Liaise regularly with the Customer Liaison Manager, ensuring seamless service continuity.

Skills and Qualifications:

Exceptional presentation, interpersonal, and communication skills.

Proficiency in crafting professional emails, presentations, and written correspondence.

Proven experience handling customer queries with patience, diplomacy, and tact.

Ability to manage multiple tasks simultaneously and maintain composure under pressure.

Proactive problem-solving skills with the ability to quickly direct queries to appropriate channels.

Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Previous experience in a customer-focused role is essential.

Experience in managing warranty or technical support queries is highly regarded but not essential.

Why Join Crusader??

We are a family-owned and run company with family values that continues to enjoy outstanding growth.

Join our dedicated team and become an integral part of a supportive environment where your contributions truly make a difference. You'll have opportunities for professional development, recognition, and a role with genuine impact.

If you are passionate about providing outstanding customer service, possess exceptional communication and organizational skills, and thrive in dynamic environments, we would love to hear from you.

Submit your resume and cover letter outlining your suitability for the role and why you're passionate about customer service excellence.

We look forward to welcoming you!

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For an engaging conversation or to submit your application, reach out to Anna Valentini at Crusader Caravans by email at hr@crusadercaravans.com.au