Weekend On-Call Coordinator

Scope (Aust) Ltd

Hawthorn, Melbourne, VIC

Aged and Disability Support (Community Services and Development)

Contract/Temp, Part-Time

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About Scope

Scope’s purpose is to create meaningful opportunities for people with disabilities to belong and thrive. We support people with physical, intellectual, and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services, including supported independent living, short-term accommodation (respite), social connections, lifestyle options, therapy, and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Weekend On-Call Coordinator to work within the Accommodation Services Division.

The Weekend Coordinator provides remote, on-call support to Disability Support Workers (DSWs) by either providing real-time advice on urgent matters to on-duty Disability Support Workers (DSWs) or escalating the matter to Level 2 managers during weekends and on public holidays, when there is no coordinator on duty.

The role includes a 3-hour period for administration and handover on a Friday afternoon (or appropriate weekday prior to a PH) followed by a period of on-call that spans the entire weekend, until ordinary duty commences at 9am on a Monday (or appropriate weekend).

Your Key Focus

Reporting to the Chief Operations Officer (COO)—Accommodation, your role will focus on

Providing expert on-call support to DSWs during weekends and public holidays, escalating issues to Level 2 managers when necessary.

Maintaining accurate records of all on-call activity, including the details of the matter, the advice provided, Level 2 escalations, and timing and duration of work performed.

Engaging in handover discussions with coordinators to gain a strong awareness and understanding required to support each service within their division during the weekend.

Following Scope’s policies and procedures at all times, ensuring full compliance with regulatory requirements.

Supporting the values and behaviors that are important to the successful operation of Scope’s business—the Scope Approach.

What We Look For

Strong experience in disability services with a solid understanding of developmental learning approaches, local community networks, and person-centered support.

Empathy and a strong commitment to supporting and empowering people with disabilities to achieve their goals.

Proven leadership skills with experience managing diverse teams and fostering effective communication across staff groups.

High-level IT proficiency to support independent, remote work across multiple systems.

Knowledge of financial management, budgeting, and compliance with occupational health and safety and legal requirements.

Well-developed networking and communication skills to engage effectively with colleagues and stakeholders.

Qualifications in business management, disability studies, community services, or the like (desirable).

Position Description: PD - Weekend On Call Coordinator.pdf

We are committed to filling this role quickly, so while applications for this role will close on Monday, 30th June 2025, we will be reviewing applications as they come in and may interview suitable candidates prior to the closing date. To avoid missing out, apply now.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing, and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity, and human rights by visiting our careers page.

Scope (Aust) is a 2024 Circle Back Initiative Employer—we commit to responding to every applicant.

Agencies: While we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

If at any time you require us to adjust our recruitment process to meet your individual needs email careers@scopeaust.org.au