Indigenous Hospital Liaison Officer, Queensland Health

Department of Health—Queensland

Gladstone, Gladstone, and Central QLD

Indigenous and Multicultural Services (Community Services and Development)

Government—State (Government and Defence)

Full-time

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Looking to make a genuine and lasting impact on the health and well-being of Aboriginal and Torres Strait Islander patients? This could be the perfect opportunity for you.

The Indigenous Hospital Liaison Officer plays a crucial role within CQ Health, positively influencing the lives, health, and well-being of Aboriginal and Torres Strait Islander patients and their communities. This role offers opportunities to deliver culturally respectful care, advocacy for patients, and building understanding within the healthcare system. Become part of a dedicated team committed to advancing health equity, fostering your professional growth, and meaningfully engaging with the community.

Don’t miss out; apply today!

About us: The Aboriginal and Torres Strait Islander Health and Wellbeing Directorate is an essential element of the Central Queensland Hospital and Health Service. The service provides expert advice and guides the delivery of culturally appropriate health service planning and workforce management strategies to achieve optimal access, experience, and outcomes for Aboriginal and Torres Strait Islander people.

About the role: The Aboriginal and Torres Strait Islander Hospital Liaison Service provides specialist cultural support and advocacy to Aboriginal and Torres Strait Islander patients (their families and carers) accessing the Central Queensland Hospital and Health Service.

The Indigenous Hospital Liaison Officer (IHLO) liaises, coordinates care, and advocates for Aboriginal and Torres Strait Islander patients to ensure they receive effective, coordinated, and culturally capable care.

Improve the sensitivity and understanding of all health care providers with respect to Aboriginal and Torres Strait Islander cultural beliefs and other issues that affect Aboriginal and Torres Strait Islander people.

This position may, in response to fluctuations and variations in workloads between areas, be called upon to assist, on a time-limited ‘crisis-response' basis, the other Indigenous Hospital Liaison Officers in other areas within the Central Queensland Hospital and Health Service.

About you: Applicants should hold either a Certificate IV or a Diploma in Aboriginal and/or Torres Strait Islander Primary Health Care.

Under Section 25 of the Anti-Discrimination Act 1991 (Qld), it is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal or Torres Strait Islander community.

Applicants who do not hold the mandatory qualification requirements but believe they have the knowledge, skills, and abilities to perform the role as outlined and will commit to completing the qualification(s) within an agreed timeframe if appointed are encouraged to apply for this vacancy. Should the applicant be successful, employment will be at the no qualification pay point until evidence of completion of the required qualification(s) is provided. Full financial and leave support will be provided to complete the qualification(s). If you would like to discuss this option further, please call the contact listed on the role description.

What we offer: The total remuneration value of up to $114,355 p.a. is comprised of

An hourly rate between $37.87 and $50.54 p.h.

12.75% employer superannuation contribution

17.5% leave loading

Additional Benefits

Ongoing Professional Development and Education Opportunities

Flexible Work-Life Balance and Variety

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Vaccine-Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine-preventable diseases as listed on the role description.

How to apply:

To apply, please submit the following:

Your current CV or resume, including referees.

A cover letter (1-2 pages) addressing how your experience, skills, and values align with the key responsibilities and expectations outlined in the role description.

Any additional forms/evidence as attached or listed on the role description.

Please note pre-employment checks will be carried out on applicants recommended for appointment/employment, which may include confirming your qualifications, professional registration(s), previous employment history (including any previous disciplinary action), criminal history, Australian work status, and vaccination requirements.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Recruitment: CentralQueensland@health.qld.gov.au