Senior Technology Officer

Department of Health—Queensland

Toowoomba and Darling Downs, QLD

Help Desk and IT Support (Information and Communication Technology)

Government—State (Government and Defence)

Contract/Temp

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Configure/install/monitor/support/manage the ICT environments by applying high-level technical expertise.

How you will be assessed

You will be assessed on your ability to demonstrate the following key capabilities, knowledge, and experience. Within the context of the responsibilities described above under ‘Key Responsibilities,’ the ideal applicant will be someone who can demonstrate the following:

Demonstrated technical expertise in the management, configuration, monitoring, and implementation of ICT environments in one or more technical domains.

Proven experience in delivering high-quality ICT support to clients, with an emphasis on managing workloads, prioritizing tasks, and working unsupervised.

Proven experience and ability to identify and resolve ICT-related problems within defined service level agreements.

Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes, and accountabilities.

Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.

Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions, and technical reports for management.

Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.

Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.

Specific Working Conditions:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine-preventable diseases during their employment (Health Employment Directive No. 01/16):

measles, mumps, rubella (MMR)

varicella (chickenpox)

pertussis (whooping cough)

hepatitis B

Participating in on-call arrangements may be a requirement of this position.

Appropriate remuneration under the Award will apply.

Reasonable travel as negotiated may be a requirement of this position.

An open ‘C' class driver's license is desirable.

Your application

Please provide the following information to the panel to assess your suitability:

Your current CV or resume, including the names and contact details of two referees. Referees should have a thorough knowledge of your capabilities, work performance, and conduct within the previous two years, and it is preferable to include your current/immediate/past supervisor.

A short statement (maximum 2 pages) on how your experience, abilities, knowledge, and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed?' section.

Inclusion and Diversity in eHealth Queensland

eHealth Queensland is committed to building a workplace that embraces inclusion and diversity, where our employees feel valued and empowered to bring their different perspectives, beliefs, and ideas together, creating a culture of innovation and opportunity that benefits everyone.

eHealth Queensland welcomes applications from members of the community who may belong to the following groups:

People with disability

People from Aboriginal and/or Torres Strait Islander backgrounds

Youth (under 25 years)

Mature age (over 45 years)

Women

People from culturally and linguistic backgrounds

LGBTQ+

Should you require additional support or reasonable adjustments during our recruitment process to ensure you can demonstrate your ability to meet the inherent requirements of the role,

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact the eHealth Recruitment team via email on eHealth-Recruitment@health.qld.gov.au