Participant Support Officer

SYC

Murray Bridge, River land and Murray Mallee SA

Community Development (Community Services and Development)

Full time

Add expected salary to your profile for insights

Are you looking for a role where you can make a difference?

The Skills for Education and Employment (SEE) Program delivers training to Australian’s aged over 15 years seeking to build their language, literacy, numeracy, and digital literacy skills to improve their access and pathways for further study and work.

We are currently seeking a passionate Participant Support Officer to join our team who will actively engage participants, provide mentoring and coaching support, and maintain strong relationships to enable retention and strengthen pathways to further education and/or employment.

While this role is ideally based at our Berri site, a Murray Bridge location may be considered, depending on the successful candidate's circumstances. Regular travel between both locations- approximately two to three times per week-will be required.

Providing a range of effective support services to participants within the guidelines of the Skills for Education and Employment (SEE) program.

Engaging and providing a consistent point of contact for participants

Providing individualised vocational and job search support to participants

Developing and maintaining positive networks and effective referral relationships with workforce Australia providers, local employers and the community, and sourcing work experience placement and employment opportunities.

Supporting participants in their transition to work experience placement, further education, and employment according to their chosen pathways.

About You

As someone who enjoys working autonomously within a broader team environment, you are enthusiastic, empathetic, and dedicated to making a difference in people's lives. You will be outcome focused, successfully building and sustaining relationships to provide effective individualised support. The successful candidate will demonstrate:

Previous experience working effectively with people with disabilities and from diverse cultural and educational backgrounds.

Previous experience of building trusting relationships and leading individuals towards identifying and achieving goals.

Time management, organisational skills, and the ability to plan and prioritise in to achieve outcomes.

Strong communication skills, including negotiation, mediation and problem-solving.

Interpersonal conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.

For this role, you will need to:

Be willing to complete a Working with Children Check and National Police Check

Demonstrate or be willing to undertake Mental Health First Aid and Disability Awareness training.

Have possession of a current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4–5-star ANCAP safety rating.

Be eligible to work in Australia.

Additional benefits

Additional day off to celebrate your Birthday*

Access an additional one week of paid leave each year, through SYC loyalty leave*

Discounted Corporate Private Health Cover

Employee Assistance Program (EAP)

Discounted gym membership.

Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

A not-for-profit organization, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment.

Founded in 1958 to support young people experiencing disadvantage, we have extended this expertise to people of all ages for more than three decades.

SYC is an Equal Opportunity Employer and is proud of our diverse workforce.

We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

If you have any questions, email careers@syc.net.au