Service Transition Coordinator

Scope (Aust) Ltd

Hawthorn East, Melbourne, VIC

Aged & Disability Support (Community Services & Development)

Contract/Temp, Full-time

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About Scope

Scope’s purpose is to create meaningful opportunities for people with disabilities to belong and thrive. We support people with physical, intellectual, and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services, including supported independent living, short-term accommodation (respite), social connections, lifestyle options, therapy, and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a service transition coordinator to work within our Employment Pathways Officer division.

In this role, you will be responsible for coordinating the transition of clients into Scope’s services, contributing to an experience that empowers our clients to belong and thrive, now and into the future.

You will contribute your knowledge and experience to:

? Working collaboratively to continue to improve the journeys and experiences of clients and their support networks (e.g., families).

? Identifying, exploring, and advocating for opportunities to improve how we onboard clients, with a focus on safety, quality, and sustainability.

? Coordinating key requirements and activities to facilitate a seamless transition into our services for our clients.

Your Key Focus

? Maintain accurate documentation, collating and submitting it to relevant internal and external stakeholders, in alignment with relevant legal, regulatory, and policy requirements.

? Communicate with stakeholders to clarify expectations, explain funding and services availability, and resolve and/or escalate issues.

? Share feedback to support the development, implementation, and ongoing evolution of Client Acquisition and Retention’s plans and priorities.

? Consistently follow relevant client acquisition and retention processes and practices to deliver outcomes.

? Consistently follow customer quality and safeguarding policies, systems, practices, and controls.

? Consistently follow relevant risk management practices, seeking advice where required.

? Understand and adapt to organizational change, supporting others to do the same.

? Critically reflect to identify and share opportunities for innovation and continuous improvement.

What We Look For

? Ability to collaborate with internal and external stakeholders to set expectations and deliver outcomes.

? Ability to prioritize and manage at times competing priorities, stakeholders, and expectations to deliver outcomes.

? Experience (or the ability to quickly acquire) communicating with others, including through different communication modes.

? Experience in the disability services and/or a related sector would be advantageous.

? Experience in a not-for-profit organization and/or a related sector would be advantageous.

We are committed to filling this role quickly, so while applications for this role will close on Friday, 30th May 2025, we will be reviewing applications as they come in and may interview suitable candidates prior to the closing date. To avoid missing out, apply now.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing, and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

Scope (Aust) is a 2024 Circle Back Initiative Employer—we commit to responding to every applicant.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

Please note, successful applicants will be required to hold an NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

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If at any time you require us to adjust our recruitment process to meet your individual needs, email careers@scopeaust.org.au