Senior Support Coordinator & Community Partnerships (NDIS )
Irena care
Newcastle, Newcastle, Maitland & Hunter NSW (Hybrid)
Aged & Disability Support (Community Services & Development)
Full time
$90,000 – $125,000 per year
Community Partnerships & Senior Support Coordinator
Newcastle, Tamworth & Upper Hunter | Remote Start + Regional Travel
Contractor or Full-Time | Be the Local Face of Irena Care
About the Role
Irena Care is a nationally registered NDIS provider expanding into under-serviced regions of Newcastle, Tamworth, Taree, Maitland, and the Upper Hunter, where participants often struggle to access consistent, culturally safe, and high-quality support.
We’re seeking a community-embedded leader to represent Irena Care across the Hunter and New England areas. You will:
Acquire and onboard NDIS participants through local networks
Deliver Support Coordination (Level 2 and/or Specialist) for varied and complex needs
Serve as the trusted local face of Irena Care in community, hospital, and allied health settings
You can begin as a 3-month contractor (ABN) or transition directly to full-time if you bring an active caseload. The role starts remote, with supported outreach across the region.
Key Responsibilities
Participant Acquisition & Intake
Build referral pipelines with GPs, LACs, PHNs, hospitals, and local providers
Represent Irena Care at expos, interagency meetings, and forums
Lead compliant onboarding: service agreements, risk assessments, intake documents
Liaise with central intake and clinical teams to support transitions
Support Coordination
Manage a caseload across Newcastle, Tamworth, Taree, and surrounding towns
Help participants understand and implement their NDIS plans
Coordinate SIL, psychosocial, and high-needs services
Maintain accurate reports, notes, and documentation in CRM
Community & Stakeholder Engagement
Build and nurture relationships with NGOs, councils, clinics, and service providers
Identify regional service gaps and propose localised solutions
Represent Irena Care with professionalism, empathy, and cultural humility
Who You Are
You may come from:
Support Coordination, NDIS LAC, Mental Health, Aged Care, Youth or Justice Services
You Bring:
Local knowledge and strong community ties in Newcastle, Tamworth, or Hunter
Experience supporting First Nations, remote, or high-needs populations
Ability to work independently and build trust in the community
Cultural sensitivity, reliability, and passion for outcomes
Essentials
NSW Driver’s Licence + Reliable Vehicle (travel allowance provided)
Comfortable with hybrid/remote work and regular community travel
NDIS Worker Screening, Police Check, WWCC (or willingness to obtain)
What We Offer
Flexible Work Options
Contractor (ABN) for 3 months
OR Full-Time Employment (with active caseload)
Hybrid: work from home with supported community engagement
Fuel card + phone (BYO laptop)
Bonus & Growth Structure
Competitive pay or day rate (based on role type)
Performance bonuses for:
Participant acquisition
Retention & satisfaction
Onboarding and compliance
Profit share (5–10%) after KPI targets and full-time conversion
PD budget + PD leave after transition
Tools & Team Support
Central intake triage and onboarding team
Clinical team and compliance templates
Marketing tools, flyers, and sponsorship for events like Ready-Set-Connect
About Irena Care
Irena Care is a national NDIS provider delivering:
Supported Independent Living (SIL)
In-home Supports
Day Programs
Support Coordination
We focus on community-first, participant-driven support, especially in regional and thin-market areas where it's needed most.
NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.
Email: info@irenacare.org