Service Now Developer

Curtin University

Bentley, Perth WA

Developers/Programmers (Information & Communication Technology)

Other (Education & Training)

Full time

$106,094 - $113,913 (G07) plus 17% superannuation

Digital & Technology Solutions (DTS)

At Curtin University, our Digital & Technology Solutions (DTS) team is at the heart of a bold and successful digital transformation journey. With a strong foundation built on platforms such as Amazon Web Services (AWS), Microsoft, and Service Now, we are committed to maturing and expanding these technologies to deliver world-class digital experiences.

We thrive on technology, transformation, and innovation, constantly evolving to meet the needs of a dynamic university community. If you’re passionate about digital change and eager to work on cutting-edge projects in a collaborative, high-performing team, DTS at Curtin is the place to be.

Your new role

We are seeking a skilled and proactive Service Now Platform Administrator/Developer to support, maintain, and enhance our enterprise Service Now environment. This role combines strong platform administration responsibilities with hands-on development and customization across ITSM, CSM, ITOM, SPM, and other Service Now modules. You will play a key role in ensuring platform stability, continuous improvement, and alignment with business needs.

Your responsibilities will include:

Administer and maintain the Service Now platform, ensuring performance, security, and user access management

Design, develop, and configure solutions, including workflows, forms, integrations, and dashboards

Lead platform upgrades, patches, and enhancements in collaboration with stakeholders

Ensure compliance with Service Now and ITIL best practices, maintaining thorough documentation

Support users, provide training, and work closely with cross-functional teams to evaluate and adopt new features

Who we are looking for - Selection Criteria:

Proven experience as a Service Now Administrator and/or Developer with a solid grasp of platform architecture and data models

Proficient in scripting (JavaScript, Glide API) and Flow Designer, with experience in modules such as ITSM, SPM, CSM, and ITOM

Skilled in integrating Service Now with external systems using REST/SOAP APIs

Familiarity with ITIL or ITSM process improvement as well as Agile and DevOps methodologies in a Service Now environment

Strong analytical, problem-solving, and communication skills

Desirable Criteria:

Certified System Administrator or Application Developer

CIS - ITSM

Experience with MID Server, Discovery, CMDB/CSDM

Role Requirements:

As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered

Successful applicants are subject to a National Police Clearance, and background, integrity, and reference checks to Curtin’s satisfaction 

About Curtin University

We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/ 

What We Offer You:

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page!

Join Us!

If this sounds like your next role, please click APPLY NOW ensuring to attach the following documents: 

Up to date resume

Cover Letter outlining your interest, experience and addressing the criteria for the role listed above (no more than two pages)

If you have any queries in relation to this opportunity or the application process, quoting the reference number. Please note applications will not be accepted via this email address.

Applications close: Monday 21 July 2025

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact our careers team on CurtinCareers@curtin.edu.au or 08 9266 9000