Contact Centre Consultant

DFP Recruitment

South Brisbane, Brisbane QLD (Hybrid)

Customer Service - Call Centre (Call Centre & Customer Service)

Full-time

AUD 58000 - 62000 per annum

Are you ready to embark on an exciting career journey with an organization that truly values its staff, customers, and the wider community? Look no further! Our client is on the lookout for passionate individuals to join their vibrant team as a Contact Center Consultant.

This is a great opportunity for someone starting their career or seeking a change from a retail or hospitality customer service position into a retail banking contact center.

About the Company:

Our banking client believes that success lies in fostering a positive and supportive environment. They are dedicated to upholding their company values, ensuring they shine through in all customer interactions. As a Contact Center Consultant, you will be at the forefront of delivering exceptional service to customers. Your primary responsibilities will include handling inbound inquiries through various channels.

Key responsibilities:

Liaise with customers through inbound verbal and written communication.

Investigate transactional issues for customers, displaying a high level of empathy.

Participate in quality assurance programs to achieve overall quality and productivity.

Outbound calling to follow up on activities with current and potential customers.

Adjust to regular changes to legislation and governing bank operations.

Participate in staff training and development as required.

About You:

Extensive customer service experience

Prior contact centre experience (highly desirable but not required)

High levels of attention to detail and computer proficiency

An ability to investigate, problem-solve, and follow up queries

A genuine interest in developing a long-term career

Benefits:

We understand that exceptional employees need exceptional support. That's why our client provides:

Focused training program for 6-8 weeks, with one-on-one mentoring

Internal career progression opportunities accessible

Highly supportive and fun team environment

Above-market superannuation (13%) and other staff benefits

Please note applicants must be Australian citizens or permanent residents, and you will be required to undergo a security clearance prior to commencement.

If you're seeking a workplace that not only nurtures your professional growth but also gives back to the community, then this is the place for you!

For any inquiries, please contact Katie on 07 3239 2500. To submit your resume, click APPLY as interviews commence immediately.

Applicants new to DFP may be asked to provide additional information, including work rights status, via a survey link—if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disabilities. In addition, DFP will provide reasonable adjustments for individuals with disabilities throughout the recruitment process. If you identify as a person with a disability and require adjustments to the application, recruitment, selection, and/or assessment process, indicate your preferred method of communication (email, phone, or text) so we can keep in touch and meet your accessibility needs.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Advise via adjustments@dfp.com.au or 1300337000