IT End User Support Administrator

Peninsula Health

Frankston, Melbourne, VIC

Help Desk and IT Support (Information and Communication Technology)

Contract/Temp, Full-time, Part-time

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Exciting opportunity to be part of the Frankston Hospital Redevelopment!

Full-time limited-term position until February 2026

Grade 4 HS4 classification*

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our vision is to provide exceptional health and community care. To realize this vision, we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve, and have a passion for communicating and connecting with others. 

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful, and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing 

The role assists clinicians and other hospital staff to meet their goals in the delivery of patient care by supporting and delivering PC, network, and telephony infrastructure, applications, and related technology (end-user services) within a healthcare setting. This includes the installation, maintenance, and testing of computer systems and peripherals; asset inventory management; and preparation, delivery, and installation of new computers and peripherals, all within established standards and guidelines. Activities require interaction with application software, operating systems, hardware, and peripherals to diagnose and resolve unique, non-recurring problems. This position works closely with the Service Desk team, IT Operations team, and other End User Support staff to enable timely resolution of support requests.

Please see the position description for further details

What You Need

We anticipate you will have:

Extensive knowledge and experience with Microsoft Windows Operating Systems

Excellent knowledge and experience of Microsoft Office product suite (including 365) and desktop applications software

Experience with device fleet management technologies—SCCM, MDM

Extensive knowledge of computer hardware, including imaging, setup and maintenance

Experience working in an ITIL-based service delivery environment

What Next

If you experience any issues signing in or registering, the role ceases advertising on 30 August 2025.

Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For role specific information contact Dave Magill on DMagill@phcn.vic.gov.au Feel welcome to contact the Talent Acquisition Team on 9784 2700