User Support Technician

6 tem TI

Location Various Locations L'Ancienne-Lorette, QC

Salary 26.00 to 36.00 hourly (To be negotiated) / 40 hours per week

Full time

Early morning, Morning, Day, Evening, Flexible hours

Starts as soon as possible

Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits

Languages French

Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Experience 2 years to less than 3 years

Work Location s may vary. Frequent or constant travel is required from the employee.

Responsibilities:

Give access to computer networks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Perform Web-server backup and recovery operations

Provide customer service

Manage incidents

Additional information

Transportation/travel information

Own vehicle

Willing to travel

Willing to travel regularly

Valid driver's licence

Travel expenses paid by employer

Work conditions and physical capabilities

Fast-paced environment

Work under pressure

Tight deadlines

Repetitive

Handling heavy loads

Physically demanding

Manual dexterity

Attention to detail

Ability to distinguish between colours

Sound discrimination

Sitting

Combination of sitting, standing, walking

Standing for extended periods

Bending, crouching, kneeling

Own tools/equipment

Internet access

Cellular phone

Personal suitability

Accurate

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Initiative

Judgement

Organized

Team player

Ability to multitask

Time management

Honesty

Benefits

Health benefits

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Vision care benefits

Financial benefits

Bonus

Gasoline paid

Group insurance benefits

Life insurance

Mileage paid

Registered Retirement Savings Plan (RRSP)

Long term benefits

Long-term care insurance

Maternity and parental benefits

Other benefits

Deferred Profit Sharing Plan (DPSP)

Free parking available

Learning/training paid by employer

On-site amenities

On-site recreation and activities

Other benefits

Paid time off (volunteering or personal days)

Team building opportunities

Parking available

Travel insurance

Variable or compressed work week

Advertised until 2025-11-27

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

By email rh@6temti.ca