Support Officer

City of Greater Dandenong

Dandenong, Melbourne VIC

Customer Service - Call Centre (Call Centre and Customer Service)

Government - Local (Government and Defence)

Casual/Vacation, Full time

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Support Officer

75,804 - 80,333 (plus super)

Temporary full-time (38 hours per week until 30 June 2027)

About Us

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About the Role

As a Support Officer, you will be responsible for:

Roster scheduling for Community Care Workers

Administrative support for service commencement

Daily communication with clients and staff regarding service delivery

You’ll work collaboratively with a dynamic team in a fast-paced environment, ensuring timely and efficient coordination of services that make a real difference in people’s lives.

About you

We’re looking for someone who:

Has strong organisational and time management skills

Communicates clearly and professionally

Thrives in a fast paced team environment

Is genuinely committed to supporting vulnerable members of the community

You will also need to have a current WWCC and will also need to complete a Police Check with us.

Please ensure you address the key selection criteria outlined in the position description as part of your application.

Benefits of working with us

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

For more information about our benefits, please visit our careers page: Working with Us

To apply

To view of copy of this position description, please click on the link below.

To apply for this position please complete the online application form including:

· A brief cover letter

· Your resume

· Response to key selection criteria

You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks

Applications close: Monday November 30th, 2025, 5pm.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Further information Julianne Ward Acting Coordinator In Home Support: 85715542