Crime Stoppers Operative

Victoria Police

Docklands, Melbourne VIC

Government - State (Government and Defence)

Full time

VPSG2 $60,295 - $77,430 p.a. + super

About the role:

Crime Stoppers Operatives work in the Crime Stoppers Contact Centre within the State Intelligence Division, Intelligence and Covert Support Command of Victoria Police.   You will be responsible for receiving information from the public via telephone or on-line reports then converting this information into information reports which are then disseminated to relevant areas for investigation.  The Crime Stoppers Contact Centre operates every day of the year, including public holidays, between 7 am and 11 pm.   Crime Stoppers Operatives are required to work shift work including weekends, The Crime Stoppers Program provides the community an opportunity to report information about crime in a confidential manner.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

Shift work including weekends

Work in a Contact (Call) Centre environment

Answer calls about crime and traffic related information from the public

Advise callers of appropriate referral services where necessary

Process crime and traffic related information received through phone calls, on-line reports, and written correspondence into information reports

Conduct data checks, update database records and compile statistics

Communicate with a broad range of internal and external stakeholders

As the successful applicant, you will have:

Excellent communication skills

Excellent written skills

Excellent listening skills

Ability to provide exceptional customer service

Ability to transcribe information provided into accurate well written reports

Ability to use a computer with multiple screens and with multiple applications

Ability to work in a team environment

Ability to work under pressure, multitask and remain calm in stressful situations

Ability to work in a confidential and sensitive environment

Ability to prioritise tasks and manage workloads

Ability to manage exposure to at time distressing and graphic crime content

Requirements and relevant information:

One (1) x full-time position available.

This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.

This position requires shift work as indicated in the Position Description (as attached to the advertisement).

The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.

The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

Resume

Response to the Key Selection Criteria - found in the position description attached to the job advertisement.

Applications close midnight, Thursday, 4 December 2025.

Please Note: All applications will need to be submitted through one of the following platforms: Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For further information, contact: Detective Sergeant Anthony BARRO on 0386902442 or anthony.barro@police.vic.gov.au