Service Desk Associate

Empire Group

Newstead, Brisbane QLD

Help Desk and IT Support (Information and Communication Technology)

Full time

IT Service Desk Associate

Join a iconic retailer as an IT Service Desk Associate, supporting our head office and store network. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional IT support.

What you'll do:

Be the first point of contact for IT incidents and service requests

Provide technical support across hardware, software, and network systems

Maintain accurate service tickets and documentation

Collaborate with vendors and escalate issues when required

Assist with onboarding/offboarding and asset management

Travel for system roll outs and maintenance

What we're looking for:

Diploma or higher in IT, Computer Science, or related field

Minimum 5 years' experience in IT Service Desk or technical support

Strong troubleshooting skills across hardware, software, and networks

Excellent communication and customer service skills

Ability to work independently and under pressure

Availability for weekend on-call support

Desirable:

ITIL Foundation or Microsoft 365 certification

Experience with remote troubleshooting tools

Why join us?

Competitive salary up to 80,000

On-call allowance

Work with a trusted retail brand in a collaborative team environment

Up to 80,000 + on-call allowance

On-Call: Required on weekends (allowance applies)

Apply now: with the subject line IT Service Desk Associate - Newstead.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Send your CV and cover letter to laura.syms@empiregroup.com.au