General Manager to Digital Marketplace
Stoke Consulting Pty Ltd
Brisbane QLD
Management (Information and Communication Technology)
Full time
Our client provides a digital marketplace and has first mover advantage in Australia. They connect customers with reliable providers through smart technology, strong processes and a relentless focus on service quality.
Their market is evolving quickly and entering an important growth phase. To support this, we are looking for an experienced General Manager to help scale their business, lead the team and turn strategy into consistent execution.
The role
This is a senior leadership role with end-to-end responsibility for operations, execution, and performance. Working closely with the MD, you’ll help shape strategy and then ensure it is delivered across the business commercially, operationally, and culturally.
You’ll balance big-picture thinking with hands-on leadership, ensuring day-to-day operations, financial discipline, customer experience, and partner performance are all aligned with the business plan.
Key responsibilities
As General Manager, you will:
Collaborate with the MD on strategy development, business planning, and execution
Ensure day-to-day financial operations support the business plan, including:
Cash flow management
Job cost control
Accurate invoicing and payments
Effective dispute resolution
Oversee operational contract compliance with customers and business partners
Work closely with the sales team to qualify and win new business
Oversee business partner onboarding, compliance, performance management, and ongoing engagement to meet quality standards (safety, legal, delivery, payment)
Drive customer service performance, ensuring teams follow clear processes and have authority to resolve issues or escalate when required
Analyse data and produce clear, insightful reporting and presentations for investors, customers, and internal stakeholders
Lead, support, and hold teams accountable through clear priorities, weekly sprints, and measurable outcomes
Take overall responsibility for operations and execution across the business
About you
You’re a commercially minded operator who enjoys building scalable systems, leading people, and making confident decisions in fast-moving environments. You’re comfortable working autonomously but thrive on bringing teams together around shared goals. You love technology and how when used cleverly it can create competitive advantage.
Skills, experience and technical capability
You’ll likely bring:
5+ years’ experience in operations leadership in digital marketplaces or other technology-enabled businesses
Proven experience scaling operations while overseeing finance, service quality, and margins
Experience leading multi-functional teams, preferably with PandL accountability
Strong understanding of digital marketplaces, e-commerce, and go-to-market execution
Proven ability to drive growth, providing clear role expectations for staff and hire effectively
Strong process design and continuous improvement mindset
Degree qualification in Finance, Business, Logistics or a related field (MBA well regarded)
Passion for technology and innovation; exposure to AI / ML initiatives is highly regarded
What will set you up for success
We’re looking for someone who demonstrates:
Decisive leadership in complex, time-critical situations
A genuine drive to win commercially, while also wanting others to succeed
Excellent people skills and a commitment to building high-performing, positive cultures
Why join ?
Senior leadership role with genuine influence on company direction
Opportunity to scale a fast-growing digital business
Exposure to investors, strategy, and technology-led innovation
Collaborative leadership team and a culture that values ownership and impact
An opportunity to participate in an equity or long term incentive arrangement aligned to performance and company growth
Stoke Consulting are a management advisory firm working across executive coaching, strategic business planning, leadership development, business assessment, project management and change management. We also help selected clients with strategic hires such as this General Management role.
NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.
Call Dan Kery at Stoke Consulting on 0413360280