Portfolio Officer

Swinburne University of Technology

Hawthorn, Melbourne VIC

Housing and Homelessness Services (Community Services and Development)

Other (Education and Training)

Full time

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Join the dynamic and innovative Swinburne Student Residences team

Multiple fulltime, ongoing positions at our Hawthorn campus

HEW 6 salary + 17% super

About the Role

The Portfolio Officer to Student Residences is responsible for the operational management and tenancy administration of an allocated residential portfolio within Swinburne Student Residences. The role ensures the effective day-to-day coordination of tenancy, compliance and facilities-related services, supporting a safe, well-maintained and high-functioning residential environment.

Reporting to the Team Lead, Residential Services, the Portfolio Officer oversees building operations across their portfolio, including maintenance coordination, contractor engagement, cleaning standards, room readiness and compliance activities. Working closely with the University’s Facilities and Property teams, the role ensures service delivery aligns with agreed standards, legislative requirements and operational timeframes.

The Portfolio Officer is also responsible for managing tenancy processes across the resident lifecycle, including licence administration, inspections, documentation management and enforcement of the Residential Licence Agreement. The role maintains accurate records within relevant systems and ensures appropriate escalation of welfare, conduct or risk matters to the Student Life team or other University support services in line with established procedures.

As a key operational contact for residents within their portfolio, the Portfolio Officer delivers high-quality customer service while maintaining clear boundaries and compliance standards. The role contributes to continuous improvement initiatives, supporting the development of efficient processes, strong governance practices and an enhanced residential experience.

We have multiple Portfolio Officer positions available within the Student Residences team. Further information about this role can be found in the attached Position Description.

About You 

To be suitable for this role you will need to have experience in the below key accountabilities:

Experience in property, tenancy, or housing operations within a residential or customer-service environment

Demonstrated ability to provide high-quality, professional customer service

Strong understanding of tenancy management, licence enforcement, and rent or debt management processes

Experience monitoring budgets, managing allocated funds, and preparing expenditure reports

Further information about this role can be found in the attached position description.

Qualifications

A relevant tertiary qualification or an equivalent combination of relevant experience and/or training in property, facilities, or tenancy management

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university to one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.  

What We Offer You!

Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.

Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.

Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing your suitability for this position. 

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application

Applications Close: Tuesday 10th March 2026, 11pm

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact the Swinburne Talent Acquisition Team by emailing talentacquisition@swin.edu.au