Guest Services Agent - Hotel

Colonial Hotel and Suites

Location 1 Main St. W Grand Bend, ON

Salary 17.60 to 20.00 hourly (To be negotiated) / 20 to 40 hours per week

Part time leading to full time

Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours, To be determined

Starts as early as 2026-05-11

Benefits: Other benefits

Languages English

Education Secondary (high) school graduation certificate or equivalent experience

Experience Will train

Work must be completed at the physical Location. There is no option to work remotely.

Work setting

Hospitality industry

Hotel, motel, resort

Rural area

Responsibilities:

Investigate complaints and claims

Register arriving guests and assign rooms

Resolve complaints and claims

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests' departures, calculate charges and receive payments

Balance cash and complete balance sheets, cash reports and related forms

Maintain an inventory of , reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Contact customers to deliver requested wakeup calls

Perform light housekeeping and cleaning duties

Provide customer service

Additional information

Transportation/travel information

Own transportation

Own vehicle

Valid driver's licence

Work conditions and physical capabilities

Attention to detail

Fast-paced environment

Standing for extended periods

Work under pressure

Personal suitability

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Judgement

Organized

Reliability

Team player

Resourcefulness

Benefits

Other benefits

Free parking available

Other benefits

Parking available

Until: 2026-04-24

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact: operations@colonialhotel.com