Onboarding Manager

Australian Sports Commission

Sydney NSW

Help Desk and IT Support (Information and Communication Technology)

Government to Federal (Government and Defence)

Full time

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124,728 to 147,177 + 15.4% superannuation to ASC Grade 6

Sydney, Canberra, Melbourne

Ongoing Full Time

Applications close at 11:30 pm AEST ON Sunday 3 May (late applications will not be accepted).

The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.

Are you up for the challenge?

About the team to

The Sport Learning branch delivers and grows ASC and sector wide learning and development capability and maturity. We do this through a sector specific learning management solution, and provision of advisory, consultancy and support services, tailored for the needs of each organisation or stakeholder.

About the role to

You are responsible for successfully leading the onboarding, training and support of new and existing tenants of the Australian Sport Learning Centre (Learning Centre), including enhancing best practice, repeatable and sustainable onboarding, technical build, training and support processes.

As a senior member of the Learning Centre team, you provide high-level strategic advice to the Director, Implementation Manager and broader leadership team on technical solutions, best practice design and approach to onboarding and support.

About you to

The successful candidate will have:

Tertiary qualifications in Business or Information Technology or demonstrated five plus years relevant technical experience in ICT or web projects.

At least 3 years demonstrated experience and expertise in complex Totara or Moodle Learning Management System (LMS) platforms involving multi-tenancy configuration, eCommerce and single sign-on (SSO) integration.

Proven experience in ICT solution change and transition processes, including risk and issue assessment and data migration principles.

Proven experience managing a support function and team, including training activities.

Demonstrated excellence in communication skills (including interpersonal, negotiation, influencing and representation) and a proven ability to build and maintain effective relationships both internally and externally with a diverse range of stakeholders.

Significant demonstrated experience providing high level project management and leadership to support diverse teams delivering complex projects.

Strong attention to detail and high-level organisation skills with proven ability to operate autonomously and multi-task in a dynamic, fast paced environment.

Strong understanding of Power BI reporting and Zendesk support tools highly regarded.

Strong understanding of the sport sector highly regarded.

This position is offered as an ONGOING position.

Why work with us?

We have offices located in Canberra, Melbourne and Sydney.  Across all locations, we offer:

Options for flexible working arrangements.

Annual allowances towards training based on individualised career goals.

Access to a customised ASC L and D calendar for ongoing professional and career development.

Generous superannuation scheme with up to 15.4% employer contributions.

Corporate discount on AIS Shop merchandise.

Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.

Additionally, our Canberra campus offers:

Free onsite parking

Onsite facilities including café, dining hall, gym, and swimming pool.

Priority placement for your children to access the award winning, onsite AIS Caretaker’s Cottage Childcare Centre.

If you have any questions about this opportunity, please contact:

Contact Officer: Phillip Peake, Implementation Manager

Eligibility

To be eligible for this position applicants are required to be Australian citizens only and must be able to obtain and maintain an AGSVA Security Clearance.

As part of the Commonwealth Child Safety Framework the ASC is committed to being a Child Safe Organisation and leading the way in Child Safety across the sports sector. This position requires a Working with Vulnerable/Children People check to obtain employment.

Notes

As part of this position, the role occupant may have access to sensitive, and potentially distressing information in the areas of sexual misconduct and child safeguarding.

The ASC is committed to protecting children from harm. We require all applicants that will work with children to undergo screening processes prior to appointment.

Should a merit pool be established for this position, it may be used to fill ongoing or fixed term opportunities as they arise within 18 months from the date advertised.

The ASC operates under the Australian Sports Commission Act 1989 and is separate to the Public Service Act 1999. The ASC accepts most leave liability and recognition of prior service if you are currently employed at a Commonwealth agency.

If you are experiencing issues or have any questions with the e-recruitment system,

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact the People and Culture Hub via email people@ausport.gov.au or phone 0262141328. Email address: Phillip.peake@ausport.gov.au Phone: 0262141300