Senior Consultant

Infosys limited

Sydney NSW (Hybrid)

Consultants (Information and Communication Technology)

Full time

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About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI?first organization, we empower our people to work on next?generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Role Description: We are looking for a professional who is passionate about technology and problem-solving using technology whether it is a simple issue that enables a user to work faster or a solution that improves efficiency/productivity for a big team, it gives me immense satisfaction. The candidate should be a keen learner and should keep oneself updated with technological improvements and new technologies. The candidate should enjoy finding new innovative methods of doing things and believe that change is the only constant.

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Salary: 100,975 to 120,433 AUD Annual Gross Please Note: to The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Well versed with the application deployment and configuration baselines and understanding of how the application environment operates in a secure environment and how exceptions are handled during operations.

Facilitate use of technology-based tools or methodologies to continuously improve the monitoring, management, and reliability of the service.

Define the architecture and design elements for the implementation of ServiceNow ITSM, CSM, ITOM, CMDB and Discovery modules (including design data/object models, technical workflow diagrams, access control models, etc.).

Understand the business requirement and define and document epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen

Facilitate service now training and support team on complex system configuration

You will be responsible for end-to-end application design, workflow configurations, and customizations.

Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints, and technological realities.

Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required

Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges

Provide mentorship to developers and platform engineers on technical design standards and best practices.

Essential:

Relevant ServiceNow experience (Preferred CSM, ITSM, ITOM and CMDB)

Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environment.

Proficiency with Angular JS, JavaScript, Bootstrap, CSS, and HTML5

Hands on experience in creating Catalog items, Record Producers, Order Guides, flows, Schedule jobs, fix scripts.

Well versed with various ServiceNow products and platform capabilities.

Hands-on experience on at least two service now modules or Use cases (Discovery Configuration/Maintenance, Service Mapping config/Maintenance, Event Management operate / maintain, ITSM/ITSM Pro, ITOM, CMDB etc.)

Hands-on, practical experience with the implementation, operation, and maintenance of one or more major CMDB products recommended

Have a broad knowledge of asset/CI discovery tools, both agent-based and agentless

Automate administrative and operational, CMDB/Discovery tasks, MID Server administration

Experience in implementing scripted Web services in ServiceNow, SOAP, REST, and integrations with external system using connectors would be given more preference.

Experience in defining epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen

Excellent documentation and presentation, verbal and written communication skills and ability to work with teams across geographical locations

Creates business and technical design specifications for implementation of the ServiceNow Platform

Must have delivered more than 2- 3 projects from scratch/requirement gathering to till go-live

Good knowledge and experience on Subscription Management and license Management, Mid server setup.

Hands on experience in handling ServiceNow Clone and Upgrade Activities.

Good Knowledge in Managing CMDB health by monitoring, Discovery schedules, data loads, Integrations.

Plan and track all activities related to Service now family upgrade.

Preferred:

Required Knowledge of Service Now ITSM/ITOM

Education, Certifications And/or Experience Qualifications

Working on the Service Now platform preferably in global implementation projects

Degree or equivalent, preferably Computer Science or Information Technology

Working knowledge of ITSM and ITOM.

Service Now Certified Implementation Specialist ITSM

Service Now Certified System Administrator

Service Now Discovery and Service Mapping certification

ADDITIONAL

Excellent customer-facing skills

Excellent written and verbal communication skills

Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid, reviewed case-by-case basis)

Health Insurance Discount and Well-being Program

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 18664720935