Technical Specialist to UKG Pro WFM (Time Keeping)

Australia Post

Richmond, Melbourne VIC

Engineering to Software (Information and Communication Technology)

Full time

Competitive Salary + Post Perks

Help us deliver like never before?

We’re looking for a Technical Specialist  to UKG Pro WFM (Timekeeping) to join our diverse, talented and innovative Digital Technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australians love and trust, while delivering a sustainable future for Australia Post — and you could be part of that.?

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It’s an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year-old icon.?

What you’ll deliver with us?

As our Technical Specialist  to UKG Pro WFM (Timekeeping), you’ll play a critical role in supporting and enhancing our Time and Attendance capability within the UKG Pro WFM platform. Working within the People and Culture Applications Technology team, you’ll manage production support, deliver enhancements, and help ensure the system meets evolving operational and compliance needs.

You’ll work closely with payroll, operations, and retail stakeholders, acting as a key link between the business and vendor to resolve issues, improve processes, and support a major rollout into retail environments.

You’ll also?

Configure and enhance timekeeping rules, ensuring accuracy, compliance, and improved workforce flexibility

Manage production tickets and incidents, ensuring timely resolution and a strong end-user experience

Translate business requirements into system enhancements across the UKG platform and system integrations

Work closely with UKG and delivery partners to resolve issues and deliver ongoing improvements

Monitor performance trends and identify opportunities to optimise system reliability and efficiency

About you?

You’re a hands-on, solutions-focused specialist who enjoys working across both technical and business teams. You’re confident engaging with a range of stakeholders—from frontline operations through to payroll and vendors—and take pride in delivering stable, reliable systems that make a real impact.

You’ll also need?

Strong experience with Time and Attendance systems (UKG Pro WFM highly regarded)

A solid understanding of timekeeping, payroll processes, and compliance requirements

Experience managing production support, incidents, and system configurations in a complex environment

Strong communication and stakeholder engagement skills and problem-solving skills

Experience working across BAU support and project delivery

How we’ll deliver for you?

Be part of a major rollout into Retail, transforming how workforce management is delivered at scale

Own and shape the capability  to from support through to enhancements and optimisation

Join a collaborative, down-to-earth team that values learning, flexibility, and strong relationships

We’re delivering together

At Australia Post, we acknowledge the Traditional?Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications?from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status.

We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

If you have any questions about accessibility, contact our Diversity and Inclusion team on inclusivecareers@auspost.com.au