Client Services Coordinator

Talent HQ

Wingfield, Adelaide SA

Production, Planning and Scheduling (Manufacturing, Transport and Logistics)

Full time

100,000 Package

The Company:

Our client is a maintenance and manufacturing support provider of Aerospace Systems and components for Australian and other International Defence Forces. Their Wingfield facility is a metal treatment and finishing plant, which maintains and operates comprehensive electroplating, prime and paint and NDT capabilities; in a modern, automated component finishing facility.

Position Overview:

In this role you will assume responsibility for all client communication in relation to production planning, timelines and customer deliveries in consultation with the operations team. This will include facilitating the effective daily, weekly and monthly schedules from requirements driven by demand forecast and sales orders, setting priorities for the master business line schedule, analysing capacity and work order scheduling and working with the process teams to ensure delivery of the plan in accordance with customer requirements.

This position reports to the Operations Manager.

Key Areas of Responsibility

Serve as a key point of contact for external clients, including Defence stakeholders and industry partners

Respond to client enquiries and service requests in a timely, professional, and security-conscious manner

Coordinate client communications in line with contract terms, service level agreements (SLAs), and Defence protocols

Maintain professional, trusted relationships with Defence stakeholders through proactive engagement and consistent service delivery

Occasional flexibility in working hours may be required to meet Defence operational needs

Provide the business line plan/schedule that will achieve production objectives and deliver customer expectations on a daily, weekly and monthly basis.

Investigate operational problems in conjunction with operational Team Leaders, including analysing root causes to determine appropriate solutions.

Escalate complex issues/problems to the site leadership team for resolution

Identify possible operational issues that may delay the schedule and update plans accordingly.

Plan resources required to execute job orders on-time.

Utilise capacity planning to forecast and identify possible capacity and resource constraints for next 3-6, 6-12 months etc.

Implement cycle time analysis reporting in order to improve overall production output, lower costs, increase quality, reduce downtime, and refine process improvements initiatives.

Order, receive and supervise required material to assist maintenance activities.

Coordinate plant shutdowns to ensure zero operational impact.

Actively support all HSandE procedures and policies.

Maintain and develop a knowledge base of maintenance management systems and planning tools with daily use of CMMS systems.

Key Selection Criteria:

To be considered for this position, applicants MUST satisfy the following position requirements:

Be an Australian Citizen, with the capacity to obtain a defence security clearance OR be born in a NATO Member country

Possess formal qualifications and/or relevant experience working in a similar role, ideally within a complex manufacturing business

Possess strong computer skills with advanced MS Excel and ERP systems knowledge

Possess proven client management skills and expertise in relation to managing their works programs

Have strong analytical skills, with an ability to manipulate data for accurate analysis

Possess the natural ability to plan to display strong attention to detail, organizational skills and follow through to ensure customer satisfaction

Professional, friendly, energetic, positive and customer focused

Strong communication and interpersonal skills, including the ability to communicate with technical and non-technical individuals

On offer to attract interest from strong candidates, is a genuine opportunity to work for a fantastic employer to build a long-term career with a succession plan and scope for personal and professional growth.  For the right candidates, a competitive salary package will be offered, which will be in line with your level of fit against the key selection criteria.  There will be a requirement for some interstate travel. 

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For more information and a confidential discussion, feel free to contact Kirk on 0423548780