Dedicated Principal Agent

Healthcare Professionals Group

Pemulwuy, Sydney NSW

Customer Service - Call Centre (Call Centre & Customer Service)

Full time

AUD 73000 - 75000 per annum

Benefits

Office located in Pemulwuy, 2145

Permanent full-time opportunity

$75,000 + Super

Exceptional training provided with ongoing exposure to the Pharmaceutical industry

Supportive and collaborative team culture

Strong customer service and account management focus

About the company

A leading 3PL & 4PL Healthcare distribution provider servicing over 60 Pharmaceutical and Medical Device principals across Australia.

Providing warehousing, distribution, customer service, clinical trial logistics support, secondary packaging and account management services, this organisation prides itself on delivering exceptional service and ensuring healthcare products remain accessible to patients nationwide.

About the opportunity

Joining a close knit team in Customer Service, you will become the dedicated day to day contact for a portfolio of Pharmaceutical and Medical Device clients.

This role combines customer service with account management responsibilities, where you will build strong relationships with clients while coordinating orders, deliveries and enquiries across hospitals, pharmacies, clinics and healthcare providers.

You will take ownership of your accounts, ensuring a high level of communication, service and problem solving throughout the customer journey. Extensive training and ongoing support will be provided, making this an excellent opportunity to further develop your career within the healthcare industry.

Duties

Day to day management of a portfolio of Pharmaceutical & Medical Device principals (clients)

Build and maintain strong relationships with customers and stakeholders

Manage inbound and outbound product deliveries

Process manual order entry through SAP, including purchase orders and compassionate orders

Respond to customer and client enquiries via phone and email

Provide updates regarding stock availability and order fulfilment

Problem solve and investigate customer issues to achieve successful patient outcomes

Liaise with hospitals, pharmacies, clinics and healthcare professionals regarding orders and deliveries

Maintain accurate records and ensure high attention to detail across all processes

Skills and Experience

Previous customer service or account management experience within the Pharmaceutical or Medical Device industry preferred

SAP experience

Excellent verbal and written communication skills

Strong relationship building and stakeholder management capabilities

High attention to detail with the ability to work accurately in a fast-paced environment

Strong problem solving skills and a proactive approach to customer service

Ability to manage competing priorities while maintaining a high level of service

Culture

The team is diverse, passionate and highly supportive, with a strong customer-first mindset. Reporting to an experienced and hands-on leader, you will join a collaborative environment that values teamwork, accountability and delivering positive patient outcomes.

Working five days in the office, the team has built a positive and energetic culture with a strong work ethic and supportive atmosphere.

How to Apply

Click Apply or contact Jane Nichols, for a confidential discussion.

About Healthcare Professionals Group

Healthcare Professionals Group recruits across all areas of healthcare including Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

We specialise in recruitment across:

Medical Affairs & Life Sciences

Commercial & Sales

Business Operations & Infrastructure

Supply Chain & Customer Service

Clinical Care & Allied Health

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Divisonal Manager at HPG on jnichols@hpgconnect.com