Automotive Service Advisor

SAI Autocare

East Cannington, Perth WA

Automotive Trades (Trades and Services)

Full time

75,000 to 95,000 per year

How you match

Skills and credentials from the job description

Customer Interaction

Relationship Management

Automotive Industry

Automotive Service Advisor

About Us

SAI Autocare is a growing automotive workshop based in Cannington, WA, specialising in high-quality mechanical repairs, servicing, tyres, and customer care. We pride ourselves on delivering honest, reliable, and professional automotive solutions while creating an exceptional experience for every customer.

As our business continues to expand, we are seeking a motivated, organised, and customer-focused Service Advisor to join our dynamic team.

The Role

As the first point of contact for our customers, you will play a key role in delivering outstanding customer service while coordinating workshop operations efficiently.

This position is ideal for someone who enjoys working in a fast-paced automotive environment, has strong communication skills, and is passionate about customer satisfaction.

Key Responsibilities

Provide a professional, friendly, and personalized customer experience

Manage service bookings, vehicle check-ins, and workshop scheduling

Prepare quotations, explain repairs and maintenance requirements clearly

Liaise between technicians and customers to ensure smooth workflow and timely updates

Maintain regular communication with customers throughout the repair process

Order parts and coordinate repair timelines efficiently

Handle customer concerns and resolve issues professionally

Build strong long-term customer relationships through excellent after-service care

Maintain accurate job records and workshop information

General reception and administration duties including phone and email management

Ensure vehicles are completed and delivered on time as promised

Support workshop productivity and contribute to achieving team KPIs

Skills and Experience

Previous experience in a Service Advisor, Reception, or Customer Service role

Automotive industry experience preferred but not essential — training will be provided

Strong verbal and written communication skills

Excellent organisational and time management abilities

Ability to multitask in a busy workshop environment

Professional presentation and positive attitude

Strong problem-solving and customer handling skills

Confident using computers and workshop/service management systems

Experience working in KPI-driven environments will be highly regarded

What We Offer

Join a trusted and growing automotive business

Supportive and friendly team culture

Ongoing training and career development opportunities

Modern workshop with updated equipment and facilities

Attractive remuneration package based on experience

Opportunity to grow within the business

Suitable for 485 Visa, 482 Visa, and Job Ready Program candidates

Location

SAI Autocare

230 Railway Parade, Cannington WA 6107

Apply Now

If you are passionate about customer service and want to be part of a growing automotive business, we would love to hear from you.

Only shortlisted applicants will be contacted.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email your CV to: jobs@saiautocare.com.au