Client Services Coordinator
Optimal Support
Darwin NT (Hybrid)
Aged and Disability Support (Community Services and Development)
Full time
70,000 to 80,000 per year
Low application volume
How you match
Skills and credentials from the job description
Administration
Microsoft Office
Management Systems
Are you an organised, detail-focused administrator who likes keeping the wheels turning behind the scenes? Do you want your work to support real outcomes for people across the Territory and beyond?
Optimal Support is looking for a Client Services Coordinator to join our Darwin team. This is a varied role at the centre of our operations, making sure our clinicians, participants and families have what they need for services to run smoothly.
About the Role: Based in our Darwin office with flexible working arrangements available, you’ll work closely with our Service Delivery Manager to coordinate the day-to-day running of services across the NT and SA. You’ll be the practical link between our clinical teams, participants, families and support coordinators.
Your week might include:
Processing new referrals and getting them into our system promptly
Booking and managing client appointments, including recurring sessions, school visits and community-based work
Coordinating travel and accommodation for our FIFO and remote clinicians
Managing the admin inbox and phone, responding to queries and service requests
Keeping client and administrative records accurate, current and compliant
Supporting participant onboarding and flagging scheduling or capacity issues early
Helping maintain and improve our systems, templates and processes
More complex or sensitive matters are escalated to the Service Delivery Manager, so you’ll always have support around you.
What We’re Looking For
At least 3 years in an administration or office management role, ideally in healthcare or allied health
Previous NDIS or aged-care admin experience highly preferred
Confident with Microsoft Office and client/practice management systems (we use Zanda)
Excellent communication, organisation and time-management skills
Strong attention to detail and a real commitment to accuracy
Able to work independently and as part of a team
Understanding of healthcare privacy and confidentiality standards
A National Police Clearance and NDIS Worker Check, or willingness to obtain both
Who We Are
Optimal Support is a registered NDIS provider and a collective of allied health professionals driven by compassion, honesty and integrity. We deliver face-to-face services across South Australia and the Northern Territory, from metro areas to some of Australia’s most remote communities. We are committed to neuro-affirming, culturally safe and trauma-informed practice, with strong engagement in First Nations communities.
What We Offer
A full-time, office-based role in Darwin with flexible working arrangements available
A competitive salary plus superannuation
A genuinely varied role with ownership and the chance to improve how we work
A warm, skilled and supportive team across our Darwin and Adelaide offices
Structured onboarding and ongoing training
Meaningful work supporting services that reach communities others can’t
Why Join Us?
At Optimal Support, your work behind the scenes makes a real difference to the people we serve. You’ll be part of a values-driven team that takes pride in doing things well and looking after each other.
Currently based remotely, interstate or considering a move to Darwin? We’d still like to hear from you. Tell us your situation and how you’d see the role working.
Apply Now
We’re interviewing now, with flexible start dates available.
NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.
Enquiries can be directed to: Kylie Ford, General Manager Kylie@optimalsupport.com.au, 0439286137