Front Office Generalist

The Westin Brisbane

Brisbane QLD

Front Office and Guest Services (Hospitality and Tourism)

Part time

Guest Services

Front Office

Guest Experience

Additional Information

Job Category Rooms and Guest Services Operations

Location111 Mary Street, Brisbane, Queensland, Australia, 4000 VIEW ON MAP

Schedule Part Time

Located Remotely

Position Type Non-Management

COMPANY

Explore an exciting new career path with Marriott International at The Westin and Four Points by Sheraton Brisbane.  Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Front Office Generalist to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

Be where you can do your best work, begin your purpose, belong to an amazing global?team and become the best version of you.

Role Overview: As the Front Office Generalist, you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.

Key Responsibilities: You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.

Manage all aspects of the front office department, tending to the guests and exceeding their expectations.

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

Drive loyalty through our loyalty programs and guest experiences

About You: Experience with OPERA property management system or similar

Have at least 2 year experience preferably within a high volume environment

Opera experience preferred however not required

Outstanding relationship building skills

Excellent customer service experience

Confidence and skills to up sell and promote our venues

Passion for the Hospitality Industry

Learn, think and grow and continue to evolve in your role

Benefits: The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family and friends

Discounts on food and beverage across all our hotels

Recognition programs to keep you motivated

Wellbeing and mindfulness programs to ensure you stay healthy

Employee Assistance Program

‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, ?begin your purpose, belong to an amazing global?team, and become the best version of you.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email us at sarah.black1@westin.com