Customer and Community Resources Manager

Shoalhaven City Council

Nowra, Wollongong, Illawarra and South Coast NSW

Library Services and Information Management (Education and Training)

Government to Local (Government and Defence)

Full time

103,766 to 117,851 plus 12% Super

Permanent / Full Time

Salary: 103,766 to 117,851 gross p.a. plus 12% Super

35 hours per week (Monday to Friday) with the option of flexitime

Located at Nowra Library, 10 Berry St, Nowra

Applications close (Extended): Sunday, 9 August 2026 (at midnight)

About the Role

Lead the Customer and Community Resources Team at Nowra Library, overseeing daily operations and the effective use of public spaces to deliver a high-quality library service. This role provides leadership, supervision and support to customer service staff, while ensuring compliance with relevant legislation, Council policies and procedures, and maintaining a strong focus on risk management and continuous service improvement. This includes:

Support Nowra Library staff across the use of public spaces, customer service and readers advisory to deliver a high quality library service.

Manage the effective and efficient operation of the Nowra Library Branch including rostering, lending services, building maintenance, safety and appearance.

Ensures that all written and verbal communication provided is correct, factual, timely, customer-focused and in accordance with the relevant legislative requirements and Council procedures.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.

About You

To be successful in the position, you will have:

Tertiary qualifications as recognized by the Australian Library and Information Association or equivalent experience

Class C Driver's License or equivalent

Proof of Australian residency or citizenship, or authority to work in Australia (visa)

Working with Children Check

We are looking for a customer focused leader with strong communication and organisational skills who can motivate and support a team in delivering exceptional library services. The ideal candidate will be proactive, collaborative, and committed to providing positive experiences for both staff and the community.

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

How to Apply

To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.

Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.

How would you ensure consistent, high-quality service delivery across a large team that includes part-time, full-time, and volunteer staff?

Describe your approach to building a cohesive, customer-focused culture across a large team.

Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk). Employment is subject to satisfactory outcomes for all required checks.

For tips and more information on how to submit a great application, please visit how to apply on Councils website.

If you require assistance submitting your application, pleaseThe closing date for applications has been extended to: Sunday, 9 August 2026 (at midnight)

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Nicole Lonesborough to Library Services Manager to 02 4429 3714 Contact the Talent Acquisition Team on 02 4429 3253 or 02 4429 3203