Customer Service Agent (Inbound Contact Centre)
Terms of Employment: Permanent, Full Time, Weekend, Day, Night, Evening
Salary: Commission
Skill Requirements:
Education: Completion of high school
Credentials (certificates, licenses, memberships, courses, etc.): Not applicable
Experience: Will train
Business Equipment and Computer Applications: Windows, General office equipment, Electronic mail, Word processing software, Internet browser
Specific Skills: Answer inquiries and provide information to customers, Explain the type and cost of services offered, Sell merchandise, Arrange for billing for services, Receive payments, Receive and log complaints, Arrange for refunds and credits, Access and process information, Maintain records and statistics
Security and Safety: Criminal record check
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Attention to detail
Transportation/Travel Information: Own transportation
Work Location Information: Urban area
Essential Skills: Reading text, Numeracy, Communication, Working with others, Problem solving, Critical thinking, Finding information, Computer use, Continuous learning
Other Information: Other compensation includes monthly commission earnings. HGS provides paid training & Medical/Dental/Vision benefits *New Scheduling Hours*
Languages: English
In Person between 9:00 and 17:00: 250 Brownlow Ave., suite 11 Dartmouth, Nova Scotia B3B ,1W9

By E-mail: stephanie.brine@teamhgs.com