Spare Parts Sales Department Manager.

Location: Sandton, Johannesburg

Company Name: Shaunette Consultants

Job Type: Full-Time

Description: Company situated in Sandton is urgently looking for a Spare Parts Sales Department Manager.

Technical and Systems Skills

Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Experience working with ERP systems (SAP or similar preferred)

Comfortable working with financial reports, pricing models, and sales data

Minimum Qualifications and Experience

Tertiary qualification in a Commercial, Business, Supply Chain, Engineering, or technical field

Minimum 5–8 years’ experience in a customer-facing technical sales, aftersales, or spare parts environment

Minimum 3 years’ experience in a supervisory or management role

Proven experience managing supplier relationships, preferably with international suppliers

Demonstrated financial and commercial decision-making experience

Experience in inventory management and logistics coordination

Exposure to capital equipment, packaging machinery, or industrial equipment environments will be advantageous

This role ensures the efficient supply of OEM spare parts for machinery installed by the Client across the industry. The department functions as a critical administrative, commercial, and logistics hub between customers and international suppliers, ensuring that clients receive the correct parts, at the right time, and at commercially sustainable margins.

The position combines operational management, commercial accountability, people leadership, and strategic development of the department.

Key Responsibilities

2.1 Operational and Financial Management

Lead daily operations of the Spare Parts Sales Department to ensure smooth and efficient service delivery

Oversee logistics coordination, order processing, supplier communication, and customer support

Prepare and manage departmental budgets

Monitor financial performance, margins, and cost control

Conduct quarterly financial and sales performance analysis and present reports to management

Authorize high-value spare parts quotations (> R200,000) and purchase orders (> €100,000)

Strategic Development and Continuous Improvement

Develop and implement departmental strategies aligned with company objectives

Design, improve, and optimize systems and processes to increase efficiency and service levels

Drive sustainable growth in departmental profitability

Identify opportunities for improved supplier agreements, pricing structures, and service delivery models

Customer and Supplier Relationship Management

Develop and maintain strong relationships with key local customers and international suppliers

Act as the senior escalation point for customer and supplier issues

Lead or support customer site meetings where required

Negotiate favorable commercial terms and conditions with suppliers

Ensure customer expectations are met regarding pricing, delivery timelines, and technical support

Drive repeat business through reliable, professional service

Team Leadership and Human Resource Management

Lead, manage, and develop all staff within the Spare Parts Department

Set performance standards and monitor individual and team performance

Provide coaching, mentoring, and skills development

Foster a culture of accountability, professionalism, and continuous improvement

Ensure workload is appropriately distributed and resources are effectively utilized

Technical and Inventory Oversight

Provide technical guidance and support to team members and customers where required

Oversee spare parts stockholding strategy and inventory control

Make informed decisions regarding stockholding levels, replenishment, and critical spares

Balance stock availability with financial and cash flow considerations

Qualifications and experience is nonnegotiable.

Job Reference #: Spare Parts

Consultant Name: Bernadette  Havenga

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email detailed CV with contactable refs and relevant Certificates tagent@shaunette.co.za or bernadette@shaunette.co.za