H and M Sales Advisor - Miromar Outlets

H and M

10801 Corkscrew Road, Estero, FL 33928

15.50 an hour

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H and M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales and Profit

Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories and products in all areas of the store

Ability to effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives

Representing yourself and the H and M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion and Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.

Use your product and fashion knowledge to share relevant information to customers

Team and Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines, and legal requirements in all areas of the store

Give and receive feedback with your colleagues to learn, develop and support each other

Participate in relevant available Onboarding, introduction processes and trainings and courses relevant for your role and future development

Retail Operations/ Visual and Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice and processes

Contribute to a clean and tidy sales floor and back of house (including stockrooms)

Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc (Instore Care App, Click and Collect, Smart Store etc)

Support with opening and closing of the store

Following all HandS guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.

Motivated by giving customers a great experience.

You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.

You should also enjoy working in a collaborative and dynamic environment.

You have sales experience working in a dynamic and collaborative environment that you can apply to your role

Experience working with customer service in fashion, retail or other service-related industries

Why You'll Love Working at H and M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

We are an inclusive company where you're encouraged to be yourself at work

You will have access to a large global talent community, where career growth and aspirations have no limits

We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community

You'll be able to express your personal style with our employee discount at H and M, and Other Stories, and COS

Additional Information

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate 15.50 per hour

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

H and M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H and M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits:

We offer all our employees at H and M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H and M Group brands in stores and online. Brands covered by the discount are H and M (Beauty and Move included), COS, Weekday, Monki, H and M HOME, and Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H and M Incentive Program to HIP. You can read more about our H and M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion and Diversity:

H and M is a part of H and M Group. At H and M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H and M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way. Learn more about H and M here.

H and M Fashion USA, Inc. to Maki Assessment Tool:

We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H and M hiring team to assess candidates’ ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H and M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.

If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com.

Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions

H and M Sales Advisor - Miromar Outlets

H and M

10801 Corkscrew Road, Estero, FL 33928

15.50 an hour

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H and M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales and Profit

Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories and products in all areas of the store

Ability to effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives

Representing yourself and the H and M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion and Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.

Use your product and fashion knowledge to share relevant information to customers

Team and Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines, and legal requirements in all areas of the store

Give and receive feedback with your colleagues to learn, develop and support each other

Participate in relevant available Onboarding, introduction processes and trainings and courses relevant for your role and future development

Retail Operations/ Visual and Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice and processes

Contribute to a clean and tidy sales floor and back of house (including stockrooms)

Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc (Instore Care App, Click and Collect, Smart Store etc)

Support with opening and closing of the store

Following all HandS guidelines and legal requirements applicable to role and responsibilities

Qualifications

Who You Are

As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.

Motivated by giving customers a great experience.

You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.

You should also enjoy working in a collaborative and dynamic environment.

You have sales experience working in a dynamic and collaborative environment that you can apply to your role

Experience working with customer service in fashion, retail or other service-related industries

Why You'll Love Working at H and M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

We are an inclusive company where you're encouraged to be yourself at work

You will have access to a large global talent community, where career growth and aspirations have no limits

We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community

You'll be able to express your personal style with our employee discount at H and M, and Other Stories, and COS

Additional Information

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate 15.50 per hour

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

H and M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H and M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits:

We offer all our employees at H and M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H and M Group brands in stores and online. Brands covered by the discount are H and M (Beauty and Move included), COS, Weekday, Monki, H and M HOME, and Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H and M Incentive Program to HIP. You can read more about our H and M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion and Diversity:

H and M is a part of H and M Group. At H and M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H and M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way. Learn more about H and M here.

H and M Fashion USA, Inc. to Maki Assessment Tool:

We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H and M hiring team to assess candidates’ ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H and M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.

If you have any difficulties or concerns with the online assessment method, you can request

Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

method of assessment by contacting recruitment_support@hm.com.