Technical and Field Services Manager

Cooper Machinery Services

Toowoomba, Toowoomba and Darling Downs QLD

Technicians (Trades and Services)

Full time

Field Service

Team Leadership

Troubleshooting

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil and Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Joining our Australian team means working from our workshop in Toowoomba, on client sites and access to world class training. In addition to our OEM products, you’ll be working on CAT, Waukesha and Worthington products to so you can expect to build your skills with us!

As our Technical and Field Services Manager you will have responsibilities across three core areas…

Field Services

You'll lead the delivery of field service operations across Australia and New Zealand, ensuring customers receive high-quality technical support while maintaining strong standards of safety, quality and compliance. This role combines hands-on technical expertise with team leadership, planning and operational oversight to ensure service activities are delivered efficiently and in line with OEM and Cooper standards.

Lead and perform technical site services including maintenance, troubleshooting and technical support.

Plan, schedule and coordinate service activities, resources and customer requirements.

Manage field service technicians, contractors, rosters and timesheets.

Develop service quotations and Inspection and Test Plans (ITPs) for upcoming projects.

Monitor quality outcomes and ensure work scopes align with OEM quality requirements.

Prepare service reports and review field data to support customer outcomes.

Collaborate with international service leaders on major overhauls and technical projects.

Install, commission, troubleshoot and maintain control systems and associated equipment, ensuring reliable performance and compliance with OEM standards.

Identify skill gaps, manage training plans and mentor team members.

Maintain service vehicles, equipment, tooling registers and calibration compliance.

Promote continuous improvement and foster a collaborative, solutions-focused culture.

SALES

You will play a key role in driving aftermarket growth by building strong customer relationships, identifying opportunities and promoting Cooper Machinery Services' products and services. Working closely with customers, distributors and internal stakeholders, you'll help develop and execute strategies that support long-term business growth across Australia and New Zealand.

Sell and promote Cooper Machinery Services' parts and services through direct and distributor channels.

Lead the development and implementation of the Australian aftermarket support strategy.

Manage opportunities and customer engagement through Cooper's CRM system.

Travel regularly to provide technical and commercial support to customers.

Prepare and deliver sales quotations and proposals.

Provide monthly and annual sales forecasts.

Monitor market trends, customer needs and industry developments.

Support the growth of Cooper's strategic business objectives through proactive customer engagement and follow-up.

TECHNICAL SUPPORT

Acting as the link between customers and Cooper's global engineering team, you'll ensure technical issues are resolved efficiently while delivering exceptional customer support. You'll build strong internal and external relationships, coordinate technical resources and help customers identify solutions that maximise the performance of their equipment.

Manage ASK Cooper engineering cases and ensure timely customer communication.

Manage CCM cases, tracking and reporting material non-conformances.

Build strong working relationships with Cooper's global engineering teams.

Work directly with customers to develop technical solutions.

Coordinate technical discussions, site visits and engineering support activities.

Identify and facilitate customer training opportunities where appropriate.

As a leader within the business, you'll set the standard for safe work practices by supporting safety discussions, leading toolbox meetings, maintaining accurate safety records and ensuring all work is carried out in accordance with site and company safety requirements.

This is an opportunity to join a respected global business while enjoying the autonomy to lead, influence and drive operational success across Australia and New Zealand for a confidential discussion about whether the role is right for you

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Stephanie Kelly on 0413631231