Senior Group Travel Consultant - Must have World Experience not only SA Destinations

Assessment of client needs:

• Special interests

• Affordability /budget

• Cultural sensitivity

Tour Design:

• planning of itinerary

• Flights:  departure /arrival times to be taken into consideration

• Distances travelled to be within reason

• routing to be logical Product knowledge

• Ongoing education and updating about the destination including regions and new products in general (through various channels, including information received by Suppliers, educational and internet)

• ongoing education about company products, as well as preferred suppliers

• TDM products:   actively push & investigate ways to increase sales

• Research of special interest tours Compilation & submission of Group & F.I.T. quotations to clients

• respond immediately to client on receipt of a quotation or booking request and advise when they can expect a reply. If not within 24 - 48 hour turn around time it needs to be brought to attention of management

• costing on tour plan or excel for groups if required

• forwarding our offer in company format to the client with inclusions /exclusions

• Detailed itinerary (if required i.e. client specific)

• turn-around time 24 hours

• Follow-up on quotations

• Log quotes on L-Share Quote conversion report

Supplier negotiations:

• If the client requires us to reduce costs

• Follow-up on refunds owing to us by suppliers

Filing:

• General quotes file

• Open file for all confirmed bookings

• adhere to filing system put in place

Reservations & Operations: (F.I.T’s & Groups):

• load booking in tour plan

• booking hotels, transport, meals, tour guides, car hire

• written confirmation to the agent and if not all services confirmed the agent needs to be informed of the status of the services

• advise agent of any deadlines

• check correct rates confirmed by suppliers & correct rate in Tour plan

• ensure receipt of rooming list with final passenger numbers from client

• Amendments made to passenger numbers; recast if necessary

• Guide briefing

• Preparation of guide expenses & cash advance

• ensure tour guide fees paid & collate refund of expenses

• ensure that all agents on pre-payment agreement prepays invoice in cull at least 30 days before arrival. This is not applicable to agents that have credit terms with the company

• Issue vouchers

 Documentation:

• Provide detailed itinerary together with vouchers, maps & brochures

• Documents to be sent to the person meeting passengers in Cape Town

• Welcome letter and after hour contact details

 Client Care:

• Personal or outsourced meet & greet at point of arrival (if booked)

• Regular contact with guide (groups) / clients (F.I.T’s)

• Handling customer complaints

• Building & maintaining of relationships

• 24 hour standby – problem solving (handle logistical problems that may arise on tours)

 Creditors:

• Pre-payment to suppliers sent to accounts dept

• ensure correct voucher value inserted in tour plan

• correct account forms & procedures followed eg cheque requisitions)

Debtors:

• raising invoices in tour plan timorously

• ensure correct payment & allocation of funds in tour plan

• follow up on outstanding payments & ensure full pre-payment made before passenger’s arrival in the country. Pre-payment is not applicable to agents who have a 30 day credit agreement with us.

Reporting:

• Tour Financial Summary reports; monthly report to Team Manager

• run a weekly TFS to ensure that invoices have been issued for passengers that have arrived in SA

Posted By: Job worx Staffing Solutions, Job Function: Travel Consultant, Start Date: asap, Salary: Negotiable, Location: Sandton

Email: janeen@jobworxstaff.co.za