Technical Support (Help Desk Operator / First Line Supporter) Location, Green Point & Waterfront, Atlantic Seaboard, Advertised By Agency, Job Type Full-Time

Required Qualifications and Experience: Matric (grade 12), Studying towards or completed B Comm (IS) or BSc (Computer Science) or similar, 3-5 years of data / systems support experience

Responsibilities: Liaising with customers via verbal and/or written communication; Making sure application’s support environment is up to date; Monitoring support emails; Monitoring the lifecycle of support issues; Logging issues in Jira; Testing the actual application; Assisting and setting up training documentation & conduct actual training to real live users.

Key competencies: Previous experience with dealing with customers on a professional level, Able to liaise with both internal testers & developers explaining client issues effectively, Must have experience and exposure to a ticketing system as well as a development issue tracker tool (knowledge of JIRA would be advantageous), Experience in high level testing of applications, Experience in training users

Work Ratio: 50% Support, 40% Testing, 10% Training

If you are a SA citizen & your CV meets the above criteria, please email elana@yazoo.co.za