Service Advisor

We are recognized as the market leaders in heavy duty auto electrical products, associated technical services and related safety products throughout Sub-Saharan Africa, along with being a major player in light duty auto electrical in South Africa.

We are currently recruiting for an excellent service advisor to be a part of our exciting team! The Service Adviser will co-ordinate the activities of the Technicians and ensures that customers’ requirements are timeously attended to and that all paperwork is handled in accordance with Company policy and procedures.

Education/Experience/Skills: Grade 12. Certificate in Customer Service, Minimum 3 years’ experience in a service advisor position or similar, Minimum 2 years Auto Electrical background, Driver’s License, Excellent Communications skills with a good telephone etiquette, Computer Literate MS Office (email), Word, Excel. SAP knowledge

Attributes: Excellent interpersonal skills are required for a good service advisor. A service advisor has to meet or /and liaise with a lot of customers in a day who are different in their nature and behavior.

He/she must have an ability to satisfy the customers and be able to control his anger and he should be very polite with the customer’s especially difficult or rude customers.

Neat and presentable appearance.

Responsibilities: Liaise with customers regarding bookings, queries, breakdowns, enquiries and complaints.

Ensure that services are supported by a customer order (hard copy, faxed or emailed).

Opening jobs on system, booking parts and follow up on back orders.

Logging calls on customer route sheet as well as on planning board.

Sign off all paperwork from Technicians/Auto Electricians (job cards, daily time-sheets and check lists etc.)

Log received time sheets on spread sheet to determine what Technicians/Auto Electricians paperwork is outstanding.

Check with Technicians/Auto Electricians that new parts not used are sent back to Store and taken off the job.

Forward completed job to Costing Clerk for costing (hard copy of order number and service reports in job envelope) - check that job costing is correct, sign off and send for invoicing.

Draw up standby list for Technician/Auto Electrician, ensure that it is signed off and forward to relevant people.

Report before 09:00 am everyday any absenteeism (sick, annual leave or training) to the person in charge of the registers.

Assist Man on Site with quotes, parts and replacement Technician/Auto Electrician when he is sick, on leave, on training or when vehicle is in for repairs.

Ensure Man on Site reports and time sheets are signed off once a week.

Counselling and disciplinary steps where necessary against Technicians/Auto Electricians.

Customer visits if, and when, necessary e.g. with a problematic job or invoicing problems.

24/7 standby on any breakdowns- as per the standby roster and when required

Technicians/Auto Electricians will report directly to Service Adviser.

Assist service advisors in other divisions when needed.

Control of delivery note books.

Control of after hour stock book (stock that is taken after hours or on weekends).

Plan, schedule and send Technicians/Auto Electricians to jobs.

Prepare, send and follow up on quotations.

Work on WIP list on a weekly basis.

Check and monitor Technicians/Auto Electricians cell phone accounts.

Any other duties that may reasonably be required of you from the company

Posted By Shabhon Damons, Job Function Human Resources, Salary 15000, Location Boksburg

Email: Shabhond@trysome.cc