Swedish Speakers- CT, Location, City Centre, Cape Town, Advertised By Agency, Job Type Full-Time

This is a very exciting role within the growing Customer Support Department within the e-commerce industry, who provides world-class services to international clients and their businesses. The core element of this company is their people, as they recognize that the employees are the driving force of the business, hence they ensure that they employ individuals with high-potential allowing them to develop their career and themselves within the business.

They are looking at expanding the existing Customer Service Department, within the Swedish Market.  The position is based in Cape Town, South Africa. The company has over 700 multi-national employees as they provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives them the edge in a highly competitive market, thus making them an employer of choice in Cape Town.

Due to the geographical locations they service, please note that there is shift work. 07:00- 15:00, 15:00- 23:00, 23:00- 07:00

Job description: Responding to customer queries by telephone, email and online chats in Swedish language. Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment. Processing pertinent information into relevant databases. Completion of tasks assigned during shift. Customer relationship building and management as well as cross selling of products and services. Problem solving tasks during shift. Handling and taking full responsibility for customer related queries. Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc. Excellent time management and adherence to schedule. Performing extra tasks given by managers / shift supervisors as required

The applicant must: Have Swedish as home language. Be in a possession of a degree or a diploma. Be a self-starter, self-motivated & goal orientated. Be able to work independently yet be a team player. Be an analytical thinker with problem solving ability. Be deadline driven & goal orientated. Be able to meet deadlines in a highly pressurized dynamic environment. Be able to handle confidential and personal matters. Be fully computer literate and have accurate typing skills

The company will organize a work visa if you are relocating from Europe and offers excellent benefits including Medical aid, free gym (on site) free meals (great canteen and free accommodation for the first three months. This is an employer of choice and a wonderful opportunity for someone wishing to live in the beautiful Cape

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Please send your cv to: Alison@workhouse.co.za