Customer Service Supervisor - retail (Contact Center Supervisor)
Terms of Employment: Permanent, Full Time, Shift, Weekend, Day, Evening
Salary: $13.00 to $16.00 Hourly for 40 hours per week
Anticipated Start Date: As soon as possible
Location: Winnipeg, Manitoba (1 vacancy)
Skill Requirements:
Education: Completion of high school, Some university
Experience: 2 years to less than 3 years
Work Setting: Telephone soliciting establishment
Supervisory Experience: Retail salespersons and sales clerks
Specific Skills: Supervise and co-ordinate sales staff and cashiers, Assign sales workers to duties, Authorize payments by cheque, Resolve customer complaints and supply shortages, Prepare reports on sales volumes, merchandising and personnel matters
Additional Skills: Prepare work schedules, Hire and train or arrange for training of staff
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Combination of sitting, standing, walking, Walking
Work Site Environment: Confined spaces, Noisy
Transportation/Travel Information: Own transportation, Own vehicle, Public transportation is available
Work Location Information: On-site customer service
Ability to Supervise: 10 people or less, 20 people or less, More than 20 people, Staff in various areas of responsibility
Essential Skills: Reading text, Document use, Numeracy, Writing, Communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Languages: English
Other Languages: Spanish
Employer: eCom Customer Care
Advertised until: 2014/05/11

By E-mail: careers@ecomcc.ca