Customer Order Administrator 6 mth Contract

Role, Responsibilities & Person Specification

Department:   Customer Operations
Reports to:      Service Assurance & Process Development Manager

Key Purpose of the Role:
To manage business and residential orders through the customer delivery process


Principal Responsibilities:
 To validate all orders received from sales pipeline, ensuring all orders fulfill the minimum prerequisites and include signed contract paperwork.
 Deal with exceptional orders with the relevant departments in a timely manner.
     Ensure timely communication with customers with regards to their queries
 Manage exceptional orders within agreed SLA’s.
 Manage order pipeline ensuring that orders are delivered with SLA.
 Co-ordinate installations with Field Operations and customers.
 Manage customer churn ensuring services are cancelled on time and third party circuits are cancelled.
 Deal with queries both from internal and external customers.
 Provide feedback to Process Development Manager in relation to areas for automation/ further efficiencies


Person Specification:

Essential Skills & Experience (key competencies)

Experience
 Previous experience in a telecoms environment is essential
 Experience of working in a team based environment
     Must be able to work on own initiative
     Experience in relation to LLU, Bitstream and WLR process is essential


Skills
 Must possess strong organisational skills
 Computer literate and proficient in the MS office suite, especially in Excel & Outlook
 Experience with Salesforce application is desirable but not essential
 The ideal candidate must have excellent communication skills, both written and verbal


Training/Certification
 A third level qualification in any discipline or 5 years in a similar role

Benefits:
VHI
Car Parking
Staff Broadband where available
Social Club
20 Days Annual Leave(pro rata)
Life Assurance
Further Ed Sponsorship
Employee Referral Scheme
Employee Assistance Programme
Tax Saver Commuter Tickets

 

    
Category         Call-Centre / Customer Service, Managers / Supervisors, Tech Support / Services.
Terms         Contract / Temporary, Full-time
Last updated         07/11/2013
Contact         Alison Ennis

Email: careers@magnet.ie