Customer Service Representative, Location, Randburg, Johannesburg, Advertised By Private, Job Type Contract

Job description: Beauty Click is an online marketplace for dry hair products sold online and through beauty professionals and individual agents. An exciting career opportunity in our Customer Service Department exists and we now seek to recruit an aggressive, committed & results driven employee for our office in Randburg.

What we need: We are looking for a dynamic customer service representative who are able to professionally interact with our clientele with the aim of closing sales based on leads from phone, WhatsApp, SMS’ or Social Media enquiries/conversations. Expect to work in a high-paced environment.

Duties and Responsibilities: Respond to enquiries on phone, SMS, Whatsapp, webchat and social networking sites (mainly Facebook). Maximize sales growth and profitability using creative selling skills and customer service through leads gotten from all incoming channels of enquiry. Place orders and follow up on deliveries. Contact and orient customers signing up onto BeautyClick platform. Maintaining good client relationships before and after sales activities. Maintaining accurate and relevant reports / metrics. Ready to work evening and weekend-shifts.

Qualifications and Experience: Strong experience in telesales, customer service and Social media communication. Good knowledge of weaves and wigs. Excellent communication skills both in writing and verbal. Proven ability to achieve targets. Aggressive and results driven. Ability to work with minimum supervision. Extremely confident, dynamic and energetic

The position will be on one month probation with the option of extending the contract if performance is good. Package is a monthly is 5-7K with the option of adjustment of position is made permanent (but in general depends on the skills and performance) 45 hour work week, but needs to be flexible on timing Working out of Randburg

Qualified and interested candidates should send their updated CVs and cover letter to: hello@beautyclick.co.za