Guest service agent Ottawa (ON)
Salary: Hourly: min. $11.5 max. $12 for 30.0 hours per week
Benefits Other Benefits
Anticipated Start Date: As soon as possible
Terms of Employment: Permanent   Part-Time
Number of positions: 1
Employment Conditions Shift,Weekend,Day,Night,Evening
Employer Details Employer: Days Inn Downtown Ottawa
Job requirements Languages Bilingual
Education
Completion of high school; Some college/CEGEP/vocational or technical training
Credentials (certificates, licences, memberships, courses, etc.) Not required
Experience Experience an asset
Business Equipment and Computer Applications
Multi-line switchboard; Computerized reservation system; Word processing software; Spreadsheet software; Basic computer skills (will train); Internet browser
Work Setting
Hotel
Type of Bookkeeping and Accounting
Basic bookkeeping; Cashiering
Specific Skills
Register arriving guests and assign rooms; Process group arrivals and departures; Take, cancel and change room reservations; Process telephone calls; Provide information on hotel facilities and services; Provide general information about points of interest in the area; Provide information about services available in the community; Process wake-up calls; Investigate and resolve complaints and claims; Process guests\' departures, calculate charges and receive payments; Balance cash and complete balance sheets, cash reports and related forms; Maintain occupancy statistics; Customer service oriented; Follow emergency and safety procedures; Work with minimal supervision; Clerical duties (i.e. faxing, filing, photocopying); Keyboarding
Work Location Information Urban area
Security and Safety Bondable
Transportation/Travel Information Own transportation; Public transportation is available
Essential Skills
Reading text; Document use; Numeracy; Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Significant use of memory; Finding information; Computer use; Continuous learning

How to Apply By e-mail: daysinnottawa@gmail.com