Software Primary Support Agent RMSRMS Hospitality Solutions is a globally recognized, home grown Australian owned and operated Software Company. RMS is an industry leader in the production and support of Online Booking, Channel Management and Front Office Systems to the hospitality industry. We are good at what we do, so we want someone that will be as passionate, focused and driven as we are. What will you be doing? As a Customer Service Agent, you will be a key contributor to the provision of customer service and support within the organization and responsible for providing friendly and efficient product support from commencement of an incident through to resolution. You will ensure customers are receiving optimal service and play a part in seeing the continued development of our product. A typical day could look like: Facilitating telephone calls from clients requiring assistance Logging, managing and coordinating  service requests through to resolution including the identification, classification, resolution and escalation of faults Providing customers with detailed product information and training The type of person we are looking for: Has a technical mind, strong problem solving skills and enjoys peer to peer interactions Has hospitality (preferably high-end hotel) experience Is a clear and concise communicator Has personality, a flair for customer service and is a team player willing to work towards both individual and group targets Shows excellent initiative Is detail-oriented Can maintain composure when dealing with difficult customers Benefits of working at RMS Quarterly bonus scheme Friendly, relaxed working environment Free onsite parking Casual dress Ongoing personal development and rapid career growth for talented applicants. Our support team members move on to Account Management, Specialist roles, Technical Services and Management roles. Firm believers in the promote from within culture.

Alternatively you can email our Global Customer Support Manager, Garth, via: gka@rmscloud.com