Order Management, Customer Service & Admin Star, First Ray, f you've been looking for an opportunity to use your amazing skills for good and are looking for flexible hours and a work / life balance, read on...

Natural Well is a passionate team of people who believe in creating a better world. Our companies are First Ray, an importer and distributor of award winning organic, gluten free, natural and eco-friendly products and Wholesome Hub, an awesome online community and e-commerce store and did we mention, award winning.

We are looking for a seriously organised, super-efficient customer service and office star performer to join our team and play a pivotal role in the smooth day to day running of our business. 

You will be the first point of contact within the company with your core role being the management of daily order entry, responding to customer service enquiries (via phone and email), liaising with customers and providing operational and administration support. This is a permanent part time position, Monday - Friday.

If you love to achieve, are a great problem solver, have proven success, enjoy a varied role and are a polished professional then we have an exciting opportunity for you.

You will be responsible for but not limited to: Entering customer orders in MYOB. Processing orders from company websites – Neto Platform. Setting up new customer accounts. Taking orders over the phone, up-selling and cross-selling where possible. Managing credit applications. Responding to all customer service enquiries via phone, email and online. Resolving any delivery enquires and issues. Liaising with our operations team for timely dispatch of orders and incoming goods. Liaising with freight companies. Liaising with sales reps, customer queries and accounts. Assisting with other administrative duties and projects as required.

Updating product information for company websites. Operational assistance, including labelling compliance, nutritional panel update and printing of labels.

To be successful in this role you will bring: Minimum 2 years' experience in a similar role - experience within the food distribution or wholesale industry will be highly regarded. Advanced competency in MYOB, MS Word and Excel. Experience with CMS websites, online orders and systems. Impeccable customer service and communication skills. Attention to detail and a high degree of accuracy. Demonstrated ability to prioritise tasks working in a fast paced environment. Ability to meet deadlines and to work autonomously. Ability to work under pressure and have fun along the way. A professional, friendly and personable demeanour. Strong proactivity, energy and presence. Pride in always doing your best

What’s On Offer: Part time role with salary tailored to experience level - start and finish times to be negotiated. Extensive training and support. Access to 1,200+ amazing products at special employee pricing. Light and bright modern office with car parking on site. Immediate start available. Great team and supportive environment. Growth prospects as we grow. If this sounds like you then we'd love to hear from you! using Customer Service as the email subject. Please  provide a Cover Letter with your application as applicants without one will not be considered.

Email your application to: hello@firstray.com.au