Front of House Manager, Luxury Hotel

Front of House Manager

Industry: Hospitality – 5 star luxury hotel

Job Overview:

As Front of House Manager, you will be responsible for running the front of house for a large, busy, luxury Dublin city hotel.  The hotel caters for a range of customers including; travelling guests, local visitors, business clientele, VIPs, wedding parties, etc.

 

Responsibilities include:

Managing daily operations of the Front of House

Managing and guiding a large number of Front of House staff including; door staff, reception, reservations, guest services, etc.

Ensuring staff obtain correct training, coaching and mentoring

Setting a positive example for staff members

Dealing with staff concerns

Assisting with recruitment interviews

Supporting HR in regards to disciplinary procedures

Supervising staff in the absence of Managers

Managing front office functions to ensure efficient check in and check out procedure

Ensuring outstanding customer service and improving service at every opportunity

Liaising with guests to obtain feedback on their hotel experience

Maximising guest satisfaction and financial objectives of the area

Working to targets and goals

Achieving desired results and recognising staff performance

Dealing with queries and complaints, resolving grievances

Participating in meetings

Ensuring compliance with all policies, standards and procedures

Performing front desk duties as required

 

Requirements:

At least 2 years’ Front Office Management or similar experience

Experience of managing a large number of staff essential

Hotel / Restaurant Management / Hospitality / Business Administration qualification would be ideal

Must have experience in a five star or four star hotel property

Experience in a busy hotel

Strong leadership and encouragement skills

Ability to build strong working relationships with both staff and clients

Creative thinker with excellent problem solving skills

Ability to negotiate

Mature, approachable individual with excellent communication and interpersonal skills

Exceptional Customer Service skills

Passionate about providing maximum guest satisfaction

Strong organisational skills

Excellent IT and administration skills

     
Category         Hotels.
Terms         Permanent, Full-time
Last updated         04/12/2013
Contact         Sandra Larkin

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: sandra@firstaff.ie