Customer Service Team – Albury, Kirinari Community Services, Albury Area, Customer Service Team Member, Locations: Based in Albury

About Kirinari: We are a well regarded and expanding disability support organisation that provides high levels of customer service in NSW and Victoria. Kirinari Community Services Ltd employ over 500 staff and offer a fun and proactive team environment with great job satisfaction.

The role of Customer Service: This position would ideally suit someone with a strong understanding of the NDIS, experience providing high levels of customer service that has strong interpersonal and sales skills with an eye for detail, along with excellent written and verbal skills.

An ability to work creatively and collaboratively to solve problems, and a strong understanding of managing services within a funded plan and budget are also required. Candidates also need to show a commitment to professional and ethical conduct and the values of the organisation.

As a CST member you will support customers to meet their goals through the services we offer. You will need to build service agreements that meet the needs of customer’s that are also in line with NDIS plans. This role will report directly to the Customer Service Team Manager.

We are looking for applicants who are: Able to communicate effectively and positively influence others. Able to work with other departments, providers and colleagues to solve problems across a broad spectrum of issues.

Applicants: To be successful in the role you are required to have; An understanding of support services offered by Kirinari. Strong attention to detail.  Knowledge and experience of the NDIS and/or the disability sector.

To apply you should possess a strong work ethic, be a creative thinker, have a resilient and positive mindset, self confidence and a capacity to assess and manage risks. You should have strong communication skills and an ability to develop positive relationships with colleagues, other service providers and customers.

If you wish to join our expanding team, please submit your application including a cover letter detailing your relevant qualifications, experience and/or transferrable skills and a copy of your current resume by COB Wednesday 24 July 2019.  A salary will be negotiated with the successful applicant commensurate with qualifications, skills and experience.

You must have the right to live and work in Australia. At Kirinari we embrace Equal Employment Opportunity (EEO) and promote diversity. We encourage people of all ages and abilities including those with lived experience or knowledge of disability to consider a career with us, including Aboriginal and Torres Strait Islander and applicants from culturally and linguistically diverse (CALD) backgrounds.

Email: MNC@kirinari.com.au