Location: Hermanus, Overberg, Job Type: Full-Time. Two or more years prior management experience in the hospitality industry with a proven ability to be an effective, innovative and enthusiastic leader; Proven organizational and analytical skills with proficiency in understanding and executing winery business plans; Experience coaching teams to success with an emphasis on achieving goals; Passion for wine and customer service with a strong wine knowledge; Self-motivated and able to act independently to solve problems as they occur; Ability to multitask while handling tasting room needs and office administration; Experience with financial management including tracking budget to actual performance against key tasting room metrics (visitor traffic, wine sales, wine club signups). Professional, warm and welcoming personal presentation; Strong hospitality and customer service focus; Ability to work most weekends and some holidays. Tasting Room Manager.

This person is responsible for all aspects of operating the tasting room, including but not limited to: Hands-on management of tasting room staff and interaction with winery guests; Managing daily visitor appointments, inventory, printed materials, and other functional tasks; Developing innovative ways to drive sales and customer satisfaction; Working with hospitality and industry peers to create successful referral programs; Achieving tasting room goals including sales, new club members and taster traffic; Employee sales and customer service training, one-on-one coaching, and ongoing wine education; Conducting off-site pourings, tastings and events as needed.

Send CV to: penny.streeter@benguelacove.co.za