Guest Services Agent - Melbourne Airport, HOBAN Recruitment, Hoban, Commence on 28th October, FREE Staff Car Parking, $28.38/ph + Shift Loadings. We are seeking candidates with outstanding customer service skills who would like to interact with our client's highly valued travelling guests. In this role you will provide a highly polished degree of service and guest care in line with the airline's service promise and values.
As the first point of contact for guests, you can expect to perform a variety of duties including: Directing guests as they arrive at the airport. Checking in guests for their flights - both domestic and international. Re-booking of flights and handling flight disruptions and cancellations. Assisting special needs guests. Assisting at the kiosks. Practicing safety and security. Weighing and tagging bags. Checking identification.
To be considered for this role, you must: Possess an outgoing, professional and vibrant personality. Demonstrate excellent interpersonal skills. Have a high level of verbal and written communication skills. Maintain an impeccable standard of presentation. Display a natural empathy with travelling guests. Demonstrate superior customer service, preferably from a premium company in the airline, hospitality or travel industry. Possess your own reliable vehicle and have a current driver's license. Be available to work across all 7 days on a casual basis - no minimum hours guaranteed. Available to commence training on the 28th September. Be willing to pay for a medical/DAMP at $400 (not negotiable). Be willing to undergo a police check.
In return we will offer you work with a leading airline company, approachable onsite management, a good hourly rate, uniforms and FREE car parking! Applicants Must Be Australian Residents / Citizens.
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds. We provide reasonable adjustments for individuals with disability. If you require an adjustment to be made during the recruitment process,
Email: adjustments@hoban.com.au