Location: Mount Edgecombe,Northern Suburbs,South Africa

Sales Manager, Mount Edgecombe, North Suburbs. Company Name: Bespoke International Group. Sales Manager. Bespoke International Group based in Mount Edgecombe is currently looking for a Sales Manager.

Accountable for the overall performance of the Contact Centre ensuring all service level agreements are met/exceeded. Ensure appropriate procedures are in place to achieve agreed targets including performance management, employee bonus schemes and quality assessments. Ensure effective people management in place covering recruitment, training, development, and succession planning. To make sure that all internal policies and procedures are consistently and accurately applied and adhered to. Track long term sales data. Monitor and assist with customer retention.

Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Compile monthly reports to senior management and presented plans to ensure targets are achieved.

The minimum requirements are: 2-3 years’ experience in a Sales call center environment. 3-5 years of Call Center Managerial experience. Must have previous knowledge of International Gas and energy Call Center operations and functions, as well as business processes within a Sales campaign.

Highly developed interpersonal and people management skills, including ability to interact with and influence people at all levels. Strong customer focus and a good telephone manner. A desire to help others work towards targets and develop their skills. Understanding of the KPIs. Excellent problem solving and analytical skills.

Knowledge, Skills and Behaviors: Leadership. Conflict Management. Decision-Making. People Management. Reporting Skills. Deadline-Oriented. Budget Development. Critical Thinking and Problem-Solving Skills. Planning and Organizing. Communication Skills. Persuasiveness. Influencing and Leading. Delegation. Teamwork. Negotiation. Adaptability. Stress Tolerance.

Posted: 02-06-2020
Salary: Attractive packages with fringe benefits.
How to apply?

Email your CV to: Recruitment@bespokeinternationalgroup.com

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