Implementation and Training Officer- KZN Region, Umhlanga, North Suburbs. Vacancy: Operations - Implementation & Training Officer. Multiple positions available in the Western Cape, Gauteng, and KwaZulu Natal Our client is the biggest final mile on demand delivery service in Africa. They are obsessed with eradicating anxiety from deliveries, for senders, receivers, and drivers.

The training & implementation officer is responsible for ensuring the implementation of systems at all serviced stores, as well as providing training and user support for all users on the applicable ordering/management platform.

Core Duties: Conduct systems training for users on the applicable ordering/management platform (in person with appropriate PPE, and via zoom if required). Conduct driver application training with all fleet partners, partner drivers, and drivers (in person with appropriate PPE, and via zoom if required)

Constantly liaise with operations teams in the region to maintain driver capacity, to ensure sufficient capacity is maintained to meet service levels. Review current and new fleet partner, partner, driver, and vehicle applications, and ensure document compliance.

Ongoing review of documents and flagging of expired documents/licenses. Setting up of stores and store users on the applicable ordering/management system. End user troubleshooting. Log all observed ordering/management system issues to applicable product ticketing system.

Necessary Soft Skills, Empathy, Patience, Highly organised and exceptional planning skills, Confidence in public speaking ability. Excellent communications skills, (written and verbal) to relate expectations to the national operations manager and other stakeholders.

Design effective and engaging training and implementation plans with training material provided, Steady focus, Active listening skills, Honesty, integrity, and a strong work ethic, A high regard for deadlines and deliverables. Good time management. Professional Requirements. Minimum experience in a similar role of two years.

Microsoft Excel and Google Sheets competency. Reliable after hours and weekend transport required. Qualification in Business/Human Resources is advantageous. Remuneration: R9000 per month.

Email CVs to: jessica@oceanicwolf.co.za