Quality Assurance Officer, Sandton, Johannesburg. Our client based in Morningside, Johannesburg is looking for a Quality Assurance Officer to join their fast-growing company. The company is one of the fastest growing start-ups worldwide, with millions of contently satisfied customers in over thirty countries! The organisation operates in Europe, Mexico and Africa. The widely established organisation is defining the future of transport! The position does require you to work shifts.

You will be responsible for: Ensuring smooth functioning of QA to meet business, internal and certification requirements; this involves gathering client requirements for building QA plan, supporting migration team for implementation of QA plan for new client processes and consistent delivery on QA program.

Role: Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. Manage ticketing systems and QA accordingly. Support in development of process improvement and innovation strategy for client business. Plan and execution of projects; managing process improvement program for client engagement(s). Act as business interface for client transformation teams, transformation, technology and operations teams. Build relationships with key business leaders and other stakeholders to drive improvements. Facilitate sharing of best practices from within and outside the organization.

Working hours: 24/7 rotational shift.

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